Call Center Customer Service Representative

CALL CENTER CUSTOMER SERVICE REPRESENTATIVEThe Call Center Customer Service Representative serves as a primary point of contact for customers using banking and payment processing products and services. This role is responsible for delivering accurate information, resolving issues efficiently, and ensuring a secure, compliant, and positive customer experience across all interactions. This position is a 6-month contract assignment with the chance of getting hired on permanently after 6 months. This position will pay $20/hr. and be 100% onsite in Blue Ash.RESPONSIBILITIESHandle inbound and outbound customer calls, emails, and chat inquiries related to banking accounts, card services, digital payments, transactions, and payment processing solutionsVerify customer identity and account information in accordance with security, privacy, and regulatory requirements.Resolve customer issues such as transaction inquiries, payment disputes, account maintenance, card replacements, and technical troubleshooting.Educate customers on banking products, payment tools, fees, policies, and digital self-service options.Accurately document customer interactions, actions taken, and outcomes in internal systemsIdentify potential fraud, suspicious activity, or compliance concerns and escalate according to established procedures.Meet or exceed service level agreements, quality standards, and performance metrics.Collaborate with internal teams including operations, fraud, and technical support to ensure timely resolution of customer issues.Maintain up-to-date knowledge of company products, banking regulations, and payment industry best practices.QUALIFICATIONSHigh school diploma or equivalent; college coursework or degree preferred.One or more years of customer service or call center experience, preferably in banking, financial services, or payment processing.Strong verbal and written communication skills with a customer-focused mindsetAbility to handle sensitive financial information with professionalism and discretion.Basic computer proficiency and experience navigating multiple systems simultaneously.Strong problem-solving skills and attention to detailIf you are interested in learning more, please apply now.