Founding Account Manager
Account ManagerPylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in real time.As an Account Manager at Pylon, you will own commercial outcomes for a defined portfolio of customers in our post-sales base with a focus on expansion revenue, renewals, and strategic account growth. You'll partner closely with Customer Success Managers to drive revenue while ensuring customers achieve meaningful business results. This role is for a revenue-driven, relationship-focused leader who can balance commercial execution with customer value delivery.What You'll DoIdentify and drive expansion opportunities within an assigned book of customersLead renewal discussions and negotiations, ensuring high renewal rates and predictable revenue outcomesCollaborate with CSMs to align health, adoption, and usage insights with commercial strategyBuild and execute account plans that increase customer lifetime value and strategic engagementEstablish strong, trusted relationships with customer stakeholders across the organization (executives, champions, operators)Maintain accurate forecasting, pipeline, and customer analyticsWhat Success Looks LikeMeeting or exceeding quarterly expansion + renewal revenue targetsStrong alignment with CSMs measured by adoption signals and customer satisfactionClear, executable account growth plans with measurable pipeline and closed revenueTimely and accurate forecasting with disciplined CRM disciplineWhat You Bring3+ years in Account Management, Sales, or post-sales roles with quota-carrying experienceConsistent track record of meeting or exceeding revenue targetsStrong understanding of multithreading, executive relationship management, and value-based sellingAbility to develop deep understanding of complex technical products and translate features into business value for customersExcited to build playbooks to help scale up the AM teamComfortable using CRM and revenue tooling (e.g., Salesforce)Data-driven in identifying, prioritizing, and progressing expansion opportunities within a portfolioRequirementsLocation: Based in San Francisco or willing to relocate, with enthusiasm for working in person.Customer Communication: Comfortable interacting with customers daily over chat and video.Analytical Thinking: Able to deeply understand customer use cases and recommend thoughtful, strategic solutions.Operational Discipline: Highly organized, process-oriented, and capable of managing a high-volume workload.Product Curiosity: Interested in exploring product nuances and designing more efficient workflows.Bonus: Experience building or analyzing dashboards in modern analytics tools.Our perksFully covered medical, dental, and vision insurance for employees401(k) retirement planCommuter benefitsParental leave14 company holidays + unlimited PTOAnnual offsiteLunch, dinner, and snacks at the officeFitness stipendMore about PylonFunding: Series B led by a16z and BCV ($51M total raised)Founders: Advith Chelikani, Robert Eng, and Marty KausasTeam: Currently 90 and growing!