Assistant Manager

Assistant Manager Position Assistant managers are expected to maintain a positive representation of Max Hardware by providing an outstanding customer service experience consistent with company values. The main task of assistant managers is to assist the store manager in overseeing an efficient, motivated, and productive sales team. Assistant managers should continually expand their knowledge of the retail industry and leadership. Responsibilities include: Providing excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project. This may also include processing special orders. Assisting the store manager in opening and closing the store. Fostering teamwork among the staff. Encouraging the team to meet high standards of customer service and contribute to the overall success of the business. Assisting in taking regular inventory of stock. Immediately responding to customer complaints and resolving as best as possible. Managing store operations and staff in the store manager's absence. Ensuring compliance with all store policies and safety standards. Assisting in merchandising the store, including setting planograms, endcaps, power aisle displays, and other merchandising. Helping maintain signage, including putting up and taking down promotional signage. Participating in ordering inventory and pricing. Training and monitoring training of sales associates and cashiers. Helping store staff with daily tasks as needed. Being vigilant to identify shoplifters and other types of theft. Responding with appropriate action, according to store policy. Attending and occasionally leading staff meetings. Being able to suggest and initiate change to improve business processes and operations. Qualifications include: Outstanding customer service skills and a professional attitude. Ability to supervise other employees and understand the fundamentals of leadership. A working knowledge of the products contained in the store with a willingness to continue to learn. Organized, self-starter who is able to think independently and solve problems. Strong math, reading, writing, and communication skills. Capacity to follow through on assignments and self-motivated to stay busy throughout the day. Understand how to efficiently operate the store's point-of-sale system. Other computer skills include knowledge of MS Word and PowerPoint. Knowledge of effective sales methods and techniques. Ability to lift up to 80 lbs. Able to work a flexible schedule, including weekends and holidays. Goals include: Continually expanding knowledge of all departments in the store. Expanding leadership and management skills. Expanding knowledge of retail operations, including inventory management and pricing strategies. Compensation: $14.00 - $19.00 per hour