IT Professional Assistant (Part-time; NBE)

Posting Number:G/R32807PWorking Title:IT Professional Assistant (Part-time; NBE)Department:EITS-Client ServicesAbout The University Of Georgia:Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.Employment Type:EmployeeAdditional Schedule Information:The hours are up to 20 hours a week, and 1:30 PM–6:30 PM on Sundays are required.Advertised Salary:$14.00 per hourAnticipated Start Date:05/18/2026Posting Date:04/17/2026Open Until Filled:YesLocation of Vacancy:Athens AreaEOO Statement:The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).USG Core Values Statement:The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.Duties/Responsibilities:First-tier Technical Support:Provides 1st-tier technical support for UGA faculty, staff, and students for enterprise-wide systems (such as MyID, UGAMail, eLC, etc). Facilitate communication between Help Desk personnel and higher tier consultants on complex technical issues. Serve as natural escalation point for complex technical issues that other first tier support agents cannot resolve.Percentage Of Time:75Technical Writer:Assists in managing maintenance, development of internal and external knowledge resources (i.e. the EITS Help Desk website and internal documentation).Percentage Of Time:15Public Outreach:Facilitate the coordination of and volunteer for EITS public outreach events including the Computer Health and Security Fair and summer orientation.Percentage Of Time:10Classification Title:Temporary Technical ParaprofessionalFLSA:Non-ExemptFTE:0.49Position Summary:The EITS Help Desk provides tier 1 support to University of Georgia Faculty, Staff, and Students on a variety of EITS products. These products include UGAMail, MyID, eLC, UGA and several other applications. This position will be a public facing support personnel. This will include engagement through phone, chats, tickets, and walk-ins.Relevant/Preferred Education, Experience, Licensure, Certification In Position:Experience in providing front-end Tier One support.Knowledge, Skills, Abilities And/or Competencies :Knowledge of IT processes, functions, best practices and procedures. Excellent written and verbal communication skills and critical thinking skills.Physical Demands:Sitting at PC workstation for protracted periods using keyboards, mouse, and telephone.Is this a Position of Trust?:YesDoes this position have operation, access, or control of financial resources? :NoDoes this position require a P-Card? :NoIs having a P-Card an essential function of this position? :NoIs driving a requirement of this position?:NoDoes this position have direct interaction or care of children under the age of 18 or direct patient care?:NoDoes This Position Have Security Access (e.g., Public Safety, IT Security, Personnel Records, Patient Records, Or Access To Chemicals And Medications):YesBackground Investigation Policy:Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.Contact Details:For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.Recruitment Contact Name:Jacob ThaxtonRecruitment Contact Email:Jacob.Thaxton@uga.edu