Client Support Specialist - Fixed Income

OverviewJob PurposeICE Data Analytics has a unique opportunity for a full-time Client Support Specialist to join a team responsible for providing high quality, professional services in support of various Fixed Income Analytics platforms.ResponsibilitiesCustomer specific processing and support for ICE Data Services clients with accuracy and diligence to ensure users are able to maximize use of the various fixed income desktop productsProvide excellent customer care with deep knowledge of system workflow processes, including moderate understanding of key product featuresAssist in implementation and set up of new accounts and projectsProvide expert security modeling, training and support as neededPerforms other duties as assigned such as coverage analysis for prospective clients, process sample/demo portfolios and generate reports as requested by the sales and account management staffAnalyze, research, and respond to client queries in fast paced environment via phone, email and chat in a professional mannerWork closely with various team such as Product, Quality Assurance, Data and Development to resolve client concernsKnowledge and ExperienceBachelor's Degree, preferably in Mathematics, Finance, Business, Economics or Computer ScienceExcellent written and verbal communication skillsSufficient analytical skills to understand and interpret theoretical/mathematical calculationsSufficient technical skills to troubleshoot the various products and platformsPC skills needed for basic experience in software navigation, especially when assisting clients as well as for efficient spreadsheet data manipulation#LI-SF1Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.