Field Service Technician I - Syracuse, NY

DescriptionWho You AreThe Field Service Technician Level I will provide technical support for onsite customers across various Point of Sale (POS) platforms and is accountable for a specific territory and customers by providing industry leading service. This position will also be responsible for maintaining the DUMAC vehicle and local inventory levels. Additionally, this position requires after hours and weekend work flexibility.This position requires regular travel by car and will work primarily in the Syracuse, NY region.What You'll DoPerform diagnostics down to the root cause componentRepair and replace PC components and peripheralsCommunicate with customers prioritizing service and expectationsTroubleshoot and repair computer equipment and networks in a POS environmentDedicated commitment to customer satisfactionEffectively prioritize and complete service calls in designated areaAccurately complete required paperwork and documentation for all work completedCombine speed and accuracy in completing tasks including credit card reconciliation, call handling, inventory, vehicle maintenance, returning equipment, and other technician duties as assignedActive member in the on-call rotation, working to becoming primary on call resourceLearn proper customer communication techniquesLearn processes and procedures to ship and receive equipment and parts to/from remote technicians and officesDemonstrate proper attitude, availability, punctuality, and attendanceWhat You'll Bring to the Team High School diploma and/or experience in a computer/technical positionValid driver's licensed issued by state of New YorkBasic understanding of the elements, functions, and inter-dependence of all parts of a POS systemExcellent written and verbal communication skills as well as interpersonal skillsPossess the accountability and personal responsibility to own and drive resultsAbility to work independently and part of a team environmentProficiency in Microsoft Office programs, including Outlook, Word, Excel and PowerPoint Preferred QualificationsPossess excellent problem-solving and analytical skillsStrong organizational skills, attention to detail and logical problem-solving skills Work EnvironmentAbility to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, Microsoft Office applications, phones, photocopiers, filing cabinets and fax machines.Physical EnvironmentPhysical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Walking, bending, lifting, repetitive motionUse of hand tools and test equipmentOccasionally lift up to 50 lbs.Ability to climb laddersOther Duties/ChangesThis job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by DUMAC.CompensationThe pay range for this position is $17.00 - $20.00/hour. Base pay offered may vary depending on several factors including geographical location, skills, education, certifications, and experience. The total compensation package may also include other elements in addition to a full range of medical, financial and/or other benefits (401(k) eligibility, PTO), dependent on the position. If hired, employees will be in an "at-will" position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department performance, and market factors.EEO Statement