Solutions Engineer, Developer Solutions and Engineering, Developer Solutions and Engineering

Overview In this role, you will craft technical solutions for developers using the Amazon Appstore and Fire devices, helping partners succeed across Android and Amazon mobile SDKs. You will analyze issues, build fixes, and develop developer-focused materials while representing Amazon mobile APIs and services. You’ll drive improvements to the developer experience and support multiple product lines through hands-on troubleshooting and tooling. This position blends engineering support with cross-team collaboration to enable a thriving app ecosystem. Compensation / BenefitsHealth insurance (medical, dental, vision, prescription)401(k) matchingPaid time off and parental leaveRSUs and sign-on paymentsComprehensive benefits package ResponsibilitiesEscalation-level debugging and troubleshooting for app developersAnalyze, solve, and create solutions for developersDevelop documentation and supporting materials for developersServe as SME for Amazon mobile APIs/Services and devicesDrive projects to enhance the Amazon developer experienceProvide engineering support for incoming tickets across multiple product linesMaintain and work on coding projects (Perl/shell, web tech, Java)Read and fix complex application code to resolve issuesDevelop tools to aid operations and maintenanceOwn one or more digital products or componentsCoordinate customer notifications and workflow to meet SLAsHandoff issues with engineering and contribute to team knowledge base Key requirementsBachelor's degree in computer science or equivalent4+ years of technical support experienceExperience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby, PHP) or similar analytical/communication-focused backgroundEffective communicationAttention to detailStrong analytical skillsProgramming/scripting in Java, Perl, PowerShell, Bash/BatchWeb technologies and HTTP-based interfacesExperience with UNIX/Linux operating systems