Senior Technical Program Manager, Site Reliability Engineering

We’re hiring: Senior Technical Program Manager, Site Reliability Engineering — Full-Time ContractWe’re looking for a Senior Technical Program Manager to bring structure and predictability to an SRE/Platform Engineering organization supporting router firmware and a cloud SaaS telemetry platform.This is a full-time contract position. The role will partner closely with the SRE Director and engineering leadership, while owning the team’s day-to-day planning, prioritization, delivery processes, and cross-organizational programs.The team works using Agile methodology with two-week sprints. We’re looking for someone who can ramp quickly, understand the operating environment, and begin driving the work with limited ramp-up time.What you’ll doRun two-week sprint planning, backlog grooming, and retrospectivesMaintain the backlog and keep priorities clear for engineers and stakeholdersWork with the SRE Director and team to design and own a triage process for incoming tickets and requests, from intake and severity/priority classification through routing and SLA trackingMonitor team metrics, including throughput, cycle time, incident load, and on-call burden, to assess whether commitments align with actual capacityLead quarterly capacity planning by forecasting demand and balancing project work against operational and on-call loadHelp leadership make trade-off decisions about what the team can realistically take onServe as program lead for larger cross-department initiatives that touch or are owned by SRE, including engineering-wide migrations, tooling or process rollouts, and reliability initiativesDrive planning, coordination, risk tracking, and communication across multiple teams and stakeholdersBuild reporting and status communication for engineering leadership and cross-functional partnersIdentify and drive process improvements as the team and product scaleWhat you’ll bringSeveral years of program or project management experience running Agile delivery for technical teamsHands-on experience with sprint planning, backlog management, capacity planning, and roadmap trade-offsWorking understanding of SRE and platform engineering, including on-call, incident response, SLOs/SLIs, error budgets, and how operational load competes with project workExperience designing and improving intake, triage, prioritization, or similar engineering processesExperience leading multi-team or cross-department programs with competing priorities and stakeholdersComfort working with capacity, throughput, and related delivery metrics to make recommendations to leadershipExcellent written and verbal communication, with the ability to work at both engineering-detail and executive-summary levelsAbility to ramp quickly, operate independently, and apply established program-management practices with limited guidanceNice to haveExperience in networking, connected-home, or telemetry/data-platform businessesEngagement: Full-time contract