Front Desk Agent- Swing Shift

TUESDAY-SATURDAY, 2PM-10PM SHIFT Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Qualifications: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. Must be able to work independently and with minimal supervision. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high pressure situations. Must be able to work in a self-managed environment. Must be effective at listening to, understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. Responsibilities Approach all encounters with guests and associates in a friendly, service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform, name tag when working. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times. Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met. Handle requests for information, mail and messages in an efficient and courteous manner. Answer guest inquires about hotel service, facilities and hours of operation. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Handle check-ins and check-outs in a friendly, efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms. Have knowledge of and assist in emergency procedures as required. Be familiar with all Aimbridge Hospitality's policies and house rules. As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel. Perform any other duties as requested by the Guest Services Manager or any other member of management. Job Type: Full-time Pay: $18.00 per hour Schedule: Day shift Evening shift Work Location: In person