QC Operations Manager

Benefits:Bonus based on performanceCompetitive salaryDental insuranceFlexible scheduleFree food & snacksFree uniformsHealth insuranceOpportunity for advancementPaid time offRelocation bonusSigning bonusTraining & developmentQuality Control Operations ManagerLocation: Roanoke, VAPosition Type: Full-Time, W-2Schedule: Second shift / field-based (flexibility required)About the RoleWe are seeking a Quality Control Operations Manager to play a critical role in maintaining and elevating service quality across our commercial cleaning operations in Roanoke. This is a hands-on, field-based leadership role focused on inspections, quality assurance, training, and team support across all facilities. This position is ideal for someone who thrives in the field, takes pride in high standards, and enjoys coaching teams to success while also collaborating closely with operations leadership. As the business grows, this role offers strong upward growth potentialWhat You'll DoQuality Control & InspectionsConduct routine and follow-up inspections across all assigned facilitiesIdentify quality issues, trends, and opportunities for improvementEnsure cleaning standards, scopes of work, and client expectations are consistently metTraining & CoachingProvide hands-on training and retraining for cleaners and supervisorsReinforce best practices, attention to detail, and efficiencySupport new account startups and corrective action plans when neededTeam & Operations SupportWork closely with the Operations & Client Success Manager and supervisors to maintain service qualityCoach teams in the field and step in to directly manage when operational needs requireRecommend corrective actions, staffing adjustments, and process improvementsCollaboration & ReportingCommunicate daily with the Operations & Client Success ManagerProvide weekly updates and insights to the President and OwnerAssist with light administrative work, reporting, and documentation (estimated 20%)Schedule & Work EnvironmentPrimarily second-shift (approximate schedule: 2PM–10PM, 3PM–11PM, 4PM–12AM, etc.)Field-based role with travel between sitesFlexibility required to support operational needs as they ariseWhat We're Looking For1–3 years of experience in commercial cleaning, facilities, or a similar service-based industry (preferred)Prior leadership or management experience (required)Strong attention to detail and a high standard for qualityConfident communicator who can coach, train, and hold teams accountableSelf-starter who works well independently and within a leadership teamComfortable being in the field the majority of the timeCompensation & BenefitsBase salary: $42,000 per yearQuarterly performance-based bonusesPaid Time Off (PTO)Paid holidaysFuel Stipend $3,000 per yearHealth insurance stipend $3,000 per yearCompany phone and laptopClear opportunity for growth and advancement as the company expandsWhy Join UsThis role is an opportunity to own quality, build strong teams, and make a visible impact every day. If you enjoy being in the field, leading by example, and growing with a company that values accountability, collaboration, and high standards we'd love to meet you.J-18808-Ljbffr