Associate Director, Client Management

Company DescriptionInfluential is an AI social data and conversion technology, as well as a Developer Partner of IBM Watson and a Facebook Marketing Partner. Utilizing a network of over 1,000,000 social media influencers as a tactic for distribution, Influential runs both native and paid campaigns on Facebook, Instagram, Snapchat, Twitter, and YouTube for Fortune 500 brands including Walmart, McDonald’s, Pepsi, Nestlé, General Mills, Toyota, Samsung, Sony Pictures and many more. Influential is the only company that can track deterministic one-to-one in-store foot traffic and sales attribution from paid influencer posts, as well as TV tune-in lift and attribution. Influential is a strategic partner of WME and Oracle’s Moat and has offices in Beverly Hills, New York City, and Las Vegas. (www.influential.co)OverviewThe Associate Director, Client Management is responsible for leading campaign activation for a portfolio of Influential’s clients. The Associate Director plays a critical role in operationalizing Influential’s ways of working, supporting client satisfaction, and identifying opportunities for account expansion. Success in this role requires strong organizational skills, client-facing confidence, and the ability to manage multiple stakeholders in a fast-moving, matrixed environment.ResponsibilitiesClient & Agency ManagementPartner with the VP, Client Management and SVP, Client Management on day-to-day client and agency communications for assigned accounts, building trusted relationshipsMaintain strong knowledge of assigned agencies and clientsSupport and contribute to client reviews, QBRs, and milestone campaign presentations in partnership with VP, Client Management and SVP, Client Management Identify and proactively address client challenges, escalating risks and issues to the Vice President as neededExecution & Operational ExcellenceOwn campaign delivery to ensure programs are executed flawlessly, on time, and aligned with client objectivesManage campaign timeline with precision, using appropriate tools and resources such as Monday.com, etc. Partner with Influential team members including strategy & analytics, performance media, creator, creative and other capabilities necessary for each campaign Ensure consistent adoption of Influential client management processes, tools, and ways of workingCoordinate monthly billing reconciliation in partnership with VP and SVPGrowth & CollaborationSupport account growth, scope expansions, and renewal opportunities in partnership with VP and SVPSupport identification of incremental opportunities within existing accounts Collaborate with Commercial Operations peers to support profitability tracking and financial health of assigned accountsPerformance & Client SuccessManage campaign performance objectives across initiatives and ensure program goals are met or exceededIdentify campaign optimization recommendations and present to clients in partnership with VPSupport client satisfaction by ensuring high-quality outputs, clear communication, and consistent follow-throughTeam Leadership & DevelopmentLead and mentor Client Management junior team members including ADs, Managers, Specialists and Associates Support team development in client correspondence, meeting composure, time management, and interpersonal skillsAttend Client Management Department meetings and cross-functional collaboration forumsLead by example, professional appearance and presence including on camera in all meetings internal and externalIndustry & Professional GrowthActively seek out at least 3 opportunities to educate and inform on influencer marketing trends, creator economy industry, and relevant client verticalsParticipate in client and internal meetings as needed, including occasional travelQualificationsQualifications & Experience7-9 years of experience in client management, account management, or agency roles within media, marketing, or influencer ecosystemsProven experience managing client accounts and cross-functional teamsStrong understanding of influencer marketing, branded content, and performance-driven campaignsExcellent communication, organizational, and stakeholder management skillsAbility to manage multiple priorities with attention to detail, resilience, and professionalismTravel & Work ExpectationsTravel required for select client and internal meetingsHybrid work environment with in-office presence encouraged 1x per week or as needed (pending location)Additional InformationOur Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.All your information will be kept confidential according to EEO guidelines.Compensation Range: $90,000 - $120,000 This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 6/26/2026.