Live Merchant Implementations Manager (Austin)
Live Merchant Implementations Manager Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.Built for brands that want to sell anything - anywhere, Swap centralizes global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.We are entering a phase where scalable systems and technical configuration discipline are foundational to our ability to grow without linear headcount expansion.The Live Merchant Implementations Manager owns the technical configuration, implementation, migration, and ongoing optimization of merchant-facing systems post-onboarding. This role is also responsible for helping drive scale through automation initiatives and structured internal workflow audits, identifying efficiency gaps and implementing system-level improvements that reduce manual intervention and operational friction.This role sits at the intersection of:Merchant OnboardingPost-go-live OperationsProduct & EngineeringThird-party ecosystem partnersThis is not a coordination role. It is hands-on and execution-driven. The ideal candidate is comfortable working across APIs, configuration layers, data flows, integrations, and structured migrations.Own technical setup and configuration post go live, including:Assess tooling solutions, AI/automation opportunities, low-code/no-code options, or internal builds.Carrier configuration, service mappings, routing logic, and shipping rulesWMS and 3PL integrationsLabel provider setup and validationAPI mapping, field configuration, and data validation workflowsAdditional merchant portal setups and ecosystem toolingWork with Engineering & Product to scope features, workflows, and systems changes.Ensure successful adoption of new processes, tools, and workflowsSwap platform SME, including how it integrates with third-party logistics providers, fulfillment solutions, warehouses and 3PLsWhat we would like to see:4+ years in ecommerce infrastructure, logistics technology, integrations, or systems operationsHands-on experience participating in technical implementations (not just operational usage)Experience in high-growth, systems-driven environments.Tech capabilities with:Carrier & WMS integrationsAPI-based ecosystem integrationsPlatform migrations (v1 → v2 or equivalent)Marketing/CRM integrations ((e.g. Klaviyo-style systems)Order orchestration tools (ShipStation, Orders Hub or equivalent)Multi-portal merchant environments experienceExperience owning post-live system evolutionStrong technical troubleshooting across multi-system architectureExperience with workflow automation, AI tools, business systems, or internal tooling.Strong analytical rigor; SQL or technical querying is a plus.Excellent project management skills; comfortable owning execution end-to-end.Your profile:Strong troubleshooting mindset. Able to isolate technical vs operational root causeStructured communicator who documents configuration logic clearlyComfortable working cross-functionally with Product and EngineeringHigh ownership mentality/agency with attention to detailSystems thinker who optimizes for scalability over short-term fixesStructured communicator who can document configuration logic clearly.Benefits:Competitive base salary.Stock options in a high-growth startup.Competitive PTO with public holidays additional.Private Health.Wellness benefits.Diversity & Equal Opportunities:We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.