Application Support Manager

Overview In this role you will lead production support for ServiceNow, overseeing a team of analysts, coordinating with users, project teams, and vendors, and ensuring continuous delivery. You will manage project scope, cost, quality, and risk, develop client relationships to grow revenue, and drive process improvements. You will analyze procedures, automate where possible, and lead proposal efforts. This role supports Comtech’s IT services and enterprise IT operations, offering a chance to shape service delivery at scale. ResponsibilitiesOversee production support analysts resolving change requests and incidentsAct as liaison between users, project teams, management, and vendorsTroubleshoot production issues and implement continuous delivery proceduresManage project scope, cost, quality, and human resourcesOversee project communications, risk planning, and performance reportingDevelop relationships to increase revenue and pursue new business opportunitiesPrepare project reports for management and vendorsAnalyze procedures to automate or improve systemsAssess compatibility between existing and new systemsLead ad hoc projects and assist in proposal efforts Key requirements5+ years of application support management experiencePMP CertificationProficiency with Microsoft Project and Microsoft Office toolsExperience with ServiceNow programming, data management, or networkingFamiliarity with server/internet technologies and enterprise project managementAbility to manage multiple tasks and lead client relationshipsleadershipanalytical thinkingorganizationServiceNow programmingdata managementTSF