Program Assistant ACT

DescriptionWho We AreAt Copa Health, we are committed to People First, fostering a culture of compassion, innovation, and impact. We support individuals and families across Arizona through high-quality behavioral health and integrated care services while also investing in the growth and well-being of our team.Why Join Copa Health?At Copa Health, we prioritize the growth, well-being, and satisfaction of our team members. When you join our team, you’ll receive:Competitive salary and comprehensive benefits packagePersonalized Health Coverage – Receive a monthly, tax-free contribution to select the medical plan that works best for you, with guidance and support through our ICHRA programDental and Vision Coverage to complement your health planGenerous PTO – up to 3 weeks in your first year, plus an additional wellness day to recharge10 paid holidays annuallyWellness Program, including access to mental health resourcesTuition Reimbursement up to $3,000 to invest in your growth and career advancementAffordable Medical, Dental, and Vision plans to fit your needs403(b) retirement plan with company match to help you plan for your futureEmployee Assistance Program with free coaching and therapy sessionsAdditional benefits including life insurance, disability coverage, pet insurance, and moreWho We're Looking ForCopa Health is hiring a Program Assistant to join our Assertive Community treatment team to provide support in our clinics by assisting the team in tracking participant schedules by utilizing calendar of activities for the team to assure that team is meeting the consumer’s needs and provide back up Blue Dot coverage in a customer service capacity of screening calls and taking messages.Key ResponsibilitiesCreates and maintains consumer charts including filing, thinning, closing, etc. Completes ROI packets as requested. Assists with the processing of PCP notifications, medical record requests, and refill requests. Supports the Morning Meeting and weekly Integrated Care Meeting protocols through management of the meeting logs and daily assignment schedules. Manages the team referral status roster, including collection of baseline data. Coordinates and monitors scheduling for the assigned team. Responsible for maintaining PriorAuthorizations for services and assists medical staff with medication Prior Authorizations. Acts as a liaison between team and consumer (greets, receives, and escorts consumer to appointment when needed). QualificationsMust be a minimum of 21 years of age. Minimum HS diploma/GED and two (2) years of relevant experience in a behavioral health setting. Must have a fingerprint clearance card issued by the AZ Department of Public Safety or eligible to receive one within eight (8) weeks of hire. TB Test clearance required at the time of hire and annually. Must have reliable transportation, valid AZ Driver’s License with state minimum insurance coverage and ability to meet and maintain Copa Health’s acceptable driving requirements. Copa Health is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristics protected by law. Pre-Employment Criminal Background and Drug Testing Required. EOE.