KEY HOLDER

Job Description JOB SUMMARYAs a NYX PMU Key Holder, you will play a key role in delivering an exceptional and transformative customer experience. This position requires a strong balance of Manager on Duty (MOD) responsibilities, ongoing coaching and development of Beauty Advisors, and the achievement of your own artistry, sales, and service goals.You will serve as a leader on the sales floor, stepping in to oversee store operations in the absence of the Store Manager (SM) and Assistant Store Manager (ASM). In this role, you will monitor sales performance and team productivity, proactively resolve customer and employee concerns, and ensure smooth execution of opening and closing procedures. Your leadership, initiative, and ability to inspire a high-performing team will be essential to maintaining operational excellence and elevating the in-store experience.Leadership PresenceLead by example, consistently demonstrating behaviors that reflect the brand's core values and standards. Take ownership of team dynamics by addressing conflict professionally and constructively. Serve as a transformational leader on the sales floor, inspiring and motivating the team to achieve sales targets and individual performance goals. Deliver an elevated customer experience through advanced artistry skills, strong product knowledge, and a sense of product ownership. Partner closely with the Store Manager (SM) and Assistant Store Manager (ASM) to ensure clear, timely communication, including cascading key updates from corporate and executing action plans from team meetings. Foster a positive, inclusive environment that is engaging, professional, results-driven, and team-oriented.Deliver the Customer ExperienceLead by example to cultivate an environment that consistently delivers transformational customer experiences. Model a high-performing service culture by providing ongoing, consistent training and coaching to Beauty Advisors (BAs). Take ownership of the customer journey within the store—tailor interactions to your customer demographic and develop lasting, productive customer relationships. Advanced artistry and selling skills, setting the standard for the team. Inspire the team through demonstration of service excellence, repeat business strategies, and proactive customer engagement to maximize sales. Maintain a "One Brand" approach across all interactions, ensuring a seamless and positive experience for every customer.Represent the BrandUnderstand and communicate the NYX PMU brand aesthetic, brand philosophy and lifestyle to the BAs and the customers. Emulate the brand aesthetic by embodying a strong sense of makeup artistry and an enthusiastic attitude. Contribute to maintaining all brand and operating standards to support brand consistency. Assist in maintaining store presentation standards. Leverage in-store technology to ensure every customer's experience is transformational.Operational ExcellenceExecute all store opening and closing procedures, including counting register funds, completing bank deposits, opening/closing registers, and securing the facility. Accurately process all POS transactions, capture customer information, and manage inventory functions such as RTVs, shipment receiving, repairs, and damages to ensure inventory integrity. Adhere to all company policies and procedures with a strong focus on loss prevention and operational excellence. Support business analysis and reporting to drive informed decision-making and store performance.Drive the Business & Deliver ResultsAchieve personal artistry, sales, and key performance metrics while maintaining high service standards. Build and nurture lasting relationships with new and existing customers to drive loyalty and repeat business. Consistently generate proactive sales volume through expert product knowledge, personalized service, and outreach initiatives. Strategically manage team resources to optimize sales, traffic flow, floor coverage, and customer engagement. Lead the sales floor with agility, adjusting priorities and processes based on performance indicators and lessons learned. Anticipate business needs and drive growth through proactive outreach, events, and engagement opportunities—not solely relying on walk-in traffic.REQUIREMENTSHigh School Diploma or equivalent GED1–3 years of experience in a retail and customer-facing environmentTechnical skills, familiarity with company computer systems, cash registers, and security systems.Lift up to 20 lbs.Flexibility to work evenings, weekends, and holidays based on business needs and mall opening hours.Ability to stand for extended periods and move throughout the store.Attention to details.Organizational skills.Reliability and trustworthiness.Strong customer service skills with excellent written and verbal communication abilitiesStrong communication skills, essential for handling customer inquiries and store operations.