Front Desk Reception, Hospitality, & Safety Manager (Open to MTW Alumni Only)
About the Organization More Than Words (MTW) is a nonprofit social enterprise that empowers youth who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business.MTW is an exemplary organization that has continually held up a mirror to identify areas for improvement and accountability; that ethic is part of the culture and fabric of MTW and it extends to our commitment to ensure our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we are privileged to serve. People of color are highly encouraged to apply.Position SummaryThe MTW Front Desk Reception, Hospitality & Safety Manager serves as the first point of contact for youth, staff, volunteers and visitors coming to the MTW Boston location. This role creates a welcoming, safe, and organized environment while supporting daily operations and maintaining safety protocols at More Than Words. The position plays a critical role in upholding the organization's mission to provide a secure, supportive, and positive space for youth development and job training, while also being a key role to maintain safety protocols. The manager reports to the Boston Site Director.Key responsibilities of this position include, but are not limited to:Front Desk & ReceptionGreet and welcome youth, staff, volunteers and visitors in a friendly, professional mannerAnswer phones, respond to inquiries, and direct guests appropriatelyManage sign-in/sign-out procedures for youth, volunteers, and visitorsCreate name tags for all youth, volunteers and visitorsMaintain accurate attendance and visitor logsHospitality & Customer ServiceCreate a warm, inclusive, and respectful environment for all participants and guestsAssist volunteers and guests with general information about programs and servicesSupport events, meetings, and daily activities as neededMaintain a clean, organized, and welcoming front desk and common areasSafety & SecurityMonitor facility entrances and ensure adherence to safety and access protocolsVerify identification and authorization for youth, volunteers and visitorsEnforce organizational safety policies and emergency proceduresRespond calmly to safety concerns or incidentsCommunicate concerns promptly to supervisor or program leadershipOperational SupportRespond to customer service emails in a timely and professional mannerCoordinate donation logistics, including dispatch, scheduling, and calendar managementAssist with basic marketing and social media tasks, including posting updates and sharing program informationAdministrative SupportPerform basic administrative tasks such as supply ordering, data entry, and scheduling supportDistribute mail, supplies, and messages to staff and program areasQualificationsHigh school diploma or equivalent (required)21 years of ageMTW Alumni having completed 2 years of MTW graduate career servicesExperience in reception, hospitality, customer service, or youth-serving environments preferredBasic computer skills (email, data entry, scheduling systems)Desired Skills & AttributesWarm, approachable, and culturally responsive demeanorStrong attention to detail and situational awarenessAbility to set boundaries and enforce policies respectfullyReliability, punctuality, and professionalismExperience working with youth, volunteers, or community organizations a plusSchedule: Monday - Friday 9 AM - 5PM at our Boston site. Occasional evening or weekend hours may be scheduled in advance on mutual agreement for events or presentations.Compensation: $52,000 - $57,749; commensurate with skills and experienceBenefits:Medical and Dental Insurance401K with up to 3.5% Employer MatchOptional tax saving Flexible Spending Accounts (FSA) for health, dental, dependent care, transportation and parkingGenerous paid vacation and sick timeSignificant growth opportunities and professional developmentEmployee DiscountsTo Apply: Please include both resume and a cover letter.All of MTW's sites are commuter friendly and are conveniently located near public transportation.Background Checks:More Than Words requires all staff, service members, volunteers, board members and youth over 18 years of age to undergo background checks. More Than Words is a CORI friendly organization and reviews CORIs on a case-by-case basis.MTW EEO Statement: