Operations Director

Operations DirectorChick-fil-A Hwy 78 & Vista VillageAre you a strong leader who thrives in a fast-paced, people-focused environment? Do you have a passion for developing others, running efficient operations, and building a thriving culture grounded in values?Chick-fil-A Hwy 78 & Vista Village is seeking a high-capacity Operations Director to lead and oversee the daily operations of our restaurant. This individual will ensure excellence in food quality, hospitality, cleanliness, and team leadershipwhile championing our vision of Winning Hearts Every Day through good food, served by hospitable people, quickly in a clean and safe environment.This role is ideal for someone pursuing a long-term career in restaurant leadership, preparing for Chick-fil-A's Leadership Development Program, or aspiring to become an Owner/Operator.Key ResponsibilitiesOperational LeadershipOversee and execute day-to-day operations, including opening and closing routines, shift execution, and ensuring systems run with excellenceMaintain consistent high standards for food safety, food quality, speed of service, and cleanlinessMonitor and manage food costs, inventory, and waste to support profitability goalsMaintain a safe, secure, and welcoming environment for both team members and guestsFinancial StewardshipOversee cash handling, deposits, and shift-level financial controlsHelp manage labor costs in alignment with operational goalsMonitor KPI performance and implement strategies to drive operational efficiency and guest satisfactionPeople LeadershipLead and develop a team of leaders and team members (team of teams model) across front of house and back of houseCreate an environment where individuals feel valued, challenged, and equipped to succeedServe as a coach and mentor to emerging leaders within the restaurantCollaborate with other Directors and the Operator on staffing, scheduling, and team growthCulture & Vision AlignmentChampion Chick-fil-A's core values and create a culture of care, hospitality, and excellenceTake ownership of our vision: Winning Hearts Every DayBe a culture carriermodeling servant leadership, integrity, and professionalism at all timesLeadership DevelopmentCollaborate closely with high-level leaders to refine your leadership skills and strategic thinkingParticipate in ongoing personal and professional growth opportunitiesContribute to long-term planning and innovation within the restaurantQualificationsProven leadership experience (3+ years preferred), ideally in a high-volume restaurant or retail environmentExperience leading large teams (40+ team members); total restaurant size of 100+ employees preferredStrong understanding of food safety, quality assurance, and cost controlHigh emotional intelligence and strong interpersonal skillsCommitted to excellence, hospitality, and continuous improvementPassion for Chick-fil-A's mission, values, and guest service philosophyAbility to work full-time with a flexible schedule, including early mornings, evenings, and weekends as neededBachelor's degree preferred, or equivalent work experienceWhy This RoleWork directly with an experienced Operator and high-level leadership teamDevelop skills for potential advancement to Chick-fil-A's Leadership Development Program or Owner/Operator trackBe part of a brand known for hospitality, service, and excellenceMake a real impact on the team, guests, and Vista community every dayReady to lead with purpose, serve with excellence, and grow with a world-class brand? Apply today and become part of the Chick-fil-A Hwy 78 & Vista Village leadership family.