Strategic Account Operations Associate

Divergent is a technology company that has architected, invented, built, and commercialized an end-to-end factory system called the Divergent Adaptive Production System (DAPS) that comprehensively uses machine learning to optimally engineer, additively manufacture, and flexibly assemble complex integrated vehicle structures and subsystems. Products created using DAPS are superior in performance, lower in cost, rapidly customizable to meet mission and customer-specific requirements, faster to market, and scalable on demand to high volume production. Divergent is a qualified Tier 1 supplier to global automotive OEMs, and Divergent is now expanding to support mission critical needs in the Aerospace and Defense sector. Join us to be a part of this transformative journey, where your impact will shape the future of technology and production.PurposeThe Strategic Account Operations Associate enables disciplined, data-driven execution of Divergent’s most critical defense prime accounts. The role provides the analytical, organizational, and operational foundation that allows Strategic Account Executives to operate effectively, while also contributing independent judgment to improve account workflows, knowledge systems, and execution efficiency. This position is designed as a high-exposure opportunity for a detail-oriented professional to build deep fluency in defense business development, advanced manufacturing, and enterprise B2B strategy.The RoleDivergent is hiring a Strategic Account Operations Associate to support Strategic Account Executives and the broader defense business development team. This role serves as a force multiplier for senior account leaders, owning the analytical, organizational, and operational backbone of prime contractor account execution. In addition to executing established processes, the Associate is expected to identify opportunities to improve how account information, CRM data, and customer materials are structured and maintained. The role blends execution with growing autonomy and is appropriate for an early- to mid-career professional who thrives in complex, fast-moving environments.Account Support & ExecutionSupport Strategic Account Executives in day-to-day account management and execution activitiesPrepare meeting briefs, call notes, follow-ups, and action trackersMaintain disciplined CRM hygiene across accounts, opportunities, and contactsTrack opportunity progress, risks, and next steps; surface issues proactively to account ownersRecommend improvements to account workflows and execution cadence based on observed gapsMarket & Program ResearchConduct market, program, and customer research across defense primes and DoD programsBuild and maintain program profiles including mission context, funding status, stakeholders, and manufacturing relevanceSynthesize research into actionable insights for account planning and prioritization Support identification and early qualification of new opportunity areasKnowledge ManagementOrganize and maintain internal account intelligence, competitive analysis, and program dataBuild reusable knowledge assets and templates to support cross-account learning Contribute to the development and continuous improvement of internal playbooks and reference materialsCustomer Materials & CommunicationsBuild and maintain pitch decks, briefings, and customer presentation materialsSupport creation of white papers, one-pagers, and capability summariesEnsure messaging consistency, clarity, and technical accuracyIndependently own defined sections or standard modules of customer materials Internal CoordinationCoordinate with engineering, product, and program teams to gather inputs for customer engagementTranslate technical content into clear, customer-ready materialsHelp standardize information flow between account teams and internal stakeholders Success MetricsHigh-quality, timely support to assigned Strategic Account ExecutivesAccurate, complete, and current CRM and knowledge repositoriesMeasurable improvements in account organization, execution efficiency, or information quality Positive feedback from account owners and internal stakeholdersDemonstrated growth in defense market, program, and customer understandingWHAT THIS ROLE IS NOTNot a pure administrative assistant roleNot a sales quota roleNot a technical engineering roleThis is a strategic execution and enablement role with increasing autonomy and direct exposure to enterprise defense business development.Basic QualificationsAbility to lawfully access information and technology that is subject to US export controls.2–6 years of experience in business, engineering, consulting, government, or defense-related rolesStrong analytical, organizational, and written communication skillsHigh attention to detail with the ability to manage multiple prioritiesComfortable exercising independent judgment within defined objectives Able to identify gaps and propose process or structure improvementsInterest in defense, aerospace, manufacturing, or national securityPreferred Qualifications2–6 years of experience in business, engineering, consulting, government, or defense-related rolesStrong analytical, organizational, and written communication skillsHigh attention to detail with the ability to manage multiple prioritiesComfortable exercising independent judgment within defined objectivesAble to identify gaps and propose process or structure improvementsInterest in defense, aerospace, manufacturing, or national securityWork EnvironmentThis role is based in our Torrance, CA office (Hybrid/Remote with travel) CompensationAt Divergent, our pay range is based on the level of the job. For this role, we will consider candidates at levels S03 and S04 as evaluated through our interview process. S03: $82,620- $113,580S04: $95,400 - $131,175Pay Range$82,620—$131,175 USDWhat We Offer:Holistic Compensation Package: Enjoy a world-class compensation package that includes a competitive salary, equity plan, and discretionary results-based incentive bonus opportunities, ensuring you're truly valued for your contributions.Wellness and Time Off: Embrace a healthy lifestyle with paid vacation, sick time, and company holidays, including a year-end shutdown to recharge. We support growing families with paid parental leave, recognizing the importance of bonding time.Comprehensive Health and Wellness: Prioritize your well-being with our comprehensive health and wellness benefits, offering both HMO and Premium PPO options. Additionally, benefit from company-sponsored life insurance and short and long-term disability coverage for peace of mind.Investment in Growth: We're committed to your professional development. Take advantage of reimbursement opportunities for learning and development initiatives, empowering you to continuously expand your skill set and reach peak performance.Collaborative and High-Performing Environment: Join our collaborative, dynamic, and high-performing team within a fast-paced, mission-driven company. Together, we're disrupting the traditional manufacturing industry, fostering innovation, and integrating people and technology to reduce our footprint. Equal Employment OpportunityDivergent is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected characteristic. Divergent provides affirmative action in employment for qualified Individuals with Disabilities and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.EEO Poster In order to adjust to changes in our business, it may become necessary to add, remove or modify certain duties and responsibilities, or to reassign you to another job position. From time to time you may be asked to work on special projects or to assist with other work. Your cooperation and assistance in performing such additional work is expected. E-Verify: Right to WorkOur company participates in E-Verify. E-Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.Eligibility to Work Poster (English) | Eligibility to Work Poster (Spanish)Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO)Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO), we will consider for employment qualified applicants with arrest and conviction records.No agencies, no solicitations, and no calls please.