Call Center Agents

Call Center Agents Jobs for Humanity is collaborating with Upwardly Global and with Morris Insurance Agency to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Morris Insurance AgencyWe are seeking a motivated and customer-focused Call Center Agent to join our remote team. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries in a timely manner. If you have strong communication skills and enjoy helping others, we want to hear from you!Major Responsibilities:Answering incoming calls and responding to customer inquiriesMaking outbound calls to follow up on customer requestsProviding information about products and servicesResolving customer complaints and issuesDocumenting all interactions in the call center softwareQualifications:High school diploma or equivalentPrevious experience in a customer service role preferredExcellent communication skills, both verbal and writtenAbility to work independently and as part of a teamProficiency in Microsoft Office and call center software