On-Site Service Specialist

Summary This position is in the mail room, it's not a typical mail room environment, it is mostly packages and not postal mail. They service 14 buildings with 2 distribution centers and deliver parcels to the mail stops at each building. They handled 100,000 packages last year. This person will be using scan guns to track the packages. If they are successful in their role, there is an opportunity for permanent hire. Mail room experience would be good and warehouse experience works well for this position. Customer service skills and having a good attitude will help. Candidate should be able to lift up to 35 pounds on their own, up to 100 pounds assisted with another team member or a cart/dolly. Free parking is available. ***Shift timings*** 7:45 AM to 4:15 PM (Mon- Fri) Job Type: Temp to Engage Roles & Responsibilities POSITION PROFILE Provides operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, operates high volume document imaging equipment and related software. Also operates High volume mail management systems. Generates reports for digital printing, imaging, and mail systems in digital format. Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration. JOB DUTIES AND RESPONSIBILITIES Runs high volume copy machines and performs binding and finishing work. Operating high volume document imaging systems. Operating document image handling software Operating MS Office and Email systems for opening, sending and retrieving files Opening, saving and transferring PC files based on established protocols Accessing document management systems via established protocols Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. Maintains records for management reports and inventories of supplies needed. Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. Calculates charges for jobs performed and maintains some billing logs. Responds to and coordinates all service calls required by customer. May perform filing duties in conjunction with specific customer requests. Delivers completed jobs to pre-determined customer locations within and outside of the site. Maintains daily meter and service logs. May travel between customer’s buildings. Answers customer questions regarding status or feasibility of job requests. Ensures upkeep of convenience copier areas by keeping neat and well stocked. Performs duties related to the shipping of materials. Performs duties related to the receiving of materials. May perform meeting room and conference room set ups. May perform building occupant moves within assigned facilities. May perform re-lamping and light maintenance duties as assigned. May perform occasional cleaning duties as needed. May require periodic overtime on nights and weekends, including off-hour emergency response. Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. Uses all copier equipment, calculator, fax machine, postage meter and some PC. Performs filing duties, which may include ‘purging’ and archiving old documents. Performs other duties as assigned. Minimum Qualifications QUALIFICATIONS (Education, Experience and Certifications) Typically Required: - Requires high school diploma, GED and 1 –2 years of experience or equivalent experience in a related field. Some related copy job experience is preferred. May require valid driver’s license and minimum levels of auto insurance coverage per client policy. KNOWLEDGE, SKILLS AND ABILITIES Excellent customer service skills Good PC skills Good organizational skills and ability to prioritize Mathematical and filing skills Ability to use office machines and technical equipment WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversified information Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50-55 lbs. and in pushing or pulling machines on wheels, which may weigh up to 700 lbs., in order to move for repairs. Walking between buildings may be necessary. Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. Required Skills Mail data management Job Type: Contract Pay: $18.03 per hour Benefits: Dental insurance Health insurance Vision insurance Shift: Morning shift Education: High school or equivalent (Preferred) Experience: MS Office Suite: 3 years (Preferred) Data Entry: 3 years (Preferred) Data management: 3 years (Preferred) Operating document image handling software: 3 years (Preferred) meeting room and conference room set up: 3 years (Preferred) handling incoming and outgoing mail/faxes: 3 years (Preferred) shipping and receiving: 3 years (Preferred) high volume document imaging systems: 3 years (Preferred) On-Site Service Specialist: 3 years (Preferred) Outlook/Email: 3 years (Preferred) Print Production: 3 years (Preferred) mail room environment: 3 years (Preferred) scan guns to track the packages: 3 years (Preferred) License/Certification: Driver's License (Preferred) Work Location: In person