Application Support & IT Engineer
About the Role:
We are seeking an Application Support & IT Engineer to partner closely with our Product, Engineering, and Operations teams to troubleshoot and resolve issues across our applications, business systems, hardware, and IT infrastructure. This role goes beyond reactive support. You will investigate complex application, data, and integration issues while also supporting employee technology, hardware, devices, and core IT systems. You will identify root causes, implement lasting solutions, and help improve the reliability, security, and scalability of our technical environment as Daybreak grows. You will serve as a key technical resource for both our internal teams and customer-facing platforms, ensuring employees have the tools and technology they need to work effectively and that our systems remain reliable, secure, and well maintained. What You’ll DoApplication & Platform Support Investigate and resolve application issues related to: Customer-facing bugs, errors, and outages Employee access, permissions, and licensing across digital platformsAPI integrations, event replays, and data synchronization Review and analyze application logs, alerts, and errors using tools such as Sentry, Salesforce, and other monitoring platforms. Troubleshoot web applications across the frontend, backend, APIs, and third-party integrations. Partner with Product and Engineering to identify root causes, validate fixes, and prevent recurring issues.
IT Operations & Hardware Support:
Provide hands-on IT support for employees, troubleshooting hardware, software, and connectivity issues.
Set up, configure, deploy, and maintain employee devices, including laptops, monitors, peripherals, and other workplace technology.
Manage employee onboarding and offboarding technology needs, including device provisioning, account setup, access permissions, and equipment retrieval.
Troubleshoot operating system, application installation, device configuration, and hardware performance issues across macOS and/or Windows environments.
Support IT infrastructure and connectivity, including Wi-Fi, network access, VPNs, printers, and other office technology.
Administer user accounts, permissions, and licenses across Microsoft 365 and other business applications.
Maintain hardware and software inventories, track equipment assignments, and help establish consistent IT support processes.
Escalate complex hardware, network, or infrastructure issues to vendors or specialized technical teams when needed.
Systems & Data Operations:
Maintain data integrity and system accuracy through record corrections, data cleanup, duplicate resolution, and integration troubleshooting.
Support and administer business systems, including Salesforce, with exposure to Shopify and Microsoft 365 preferred.
Troubleshoot system access, reporting, workflow, and data synchronization issues for internal teams.
Help maintain reliable connections between business applications and third-party services.
Support system configuration, user management, and process improvements across our technology stack.
Cross-Functional Collaboration:
Partner with Product and Engineering to triage issues, reproduce bugs, provide technical context, and validate fixes and releases.
Work with business stakeholders to understand technical challenges and translate them into actionable solutions.
Provide clear, responsive technical support to employees with varying levels of technical expertise.
Coordinate with external IT vendors and software providers to resolve technical issues and manage escalations.
Reliability & Continuous Improvement:
Identify patterns in recurring application, hardware, and IT issues and recommend long-term solutions.
Develop and maintain documentation, troubleshooting guides, runbooks, and IT procedures.
Improve monitoring, alerting, incident response, and internal support workflows.
Recommend tools, processes, and infrastructure improvements that support business growth.
Help establish scalable IT practices around device management, access control, security, and asset tracking.
What We’re Looking For:
3+ years of experience in Application Support, IT Support, Technical Support, Systems Engineering, or a similar role.
Strong troubleshooting skills across web applications, SaaS platforms, hardware, and employee technology.
Experience diagnosing application errors, reviewing logs, and investigating technical issues.
Hands-on experience supporting end-user devices, including laptops, operating systems, peripherals, and software configuration.
Experience managing user accounts, access permissions, and software licensing.
Working knowledge of REST APIs, webhooks, data flows, integrations, and SaaS application architecture.
Experience supporting business applications such as Salesforce or comparable CRM and enterprise systems.
Familiarity with basic networking concepts, including Wi-Fi, VPNs, connectivity, and network troubleshooting.
Ability to conduct structured root-cause analysis, document findings, and communicate technical concepts clearly.
Strong customer-service mindset, organizational skills, and ability to manage multiple priorities in a fast-paced environment.
Experience in a high-growth startup or fast-paced environment.
About Daybreak:
Daybreak is transforming sleep apnea care through a more accessible, patient-centered approach. We're building a growing team focused on improving the experience of diagnosis and treatment through innovative technology and medical devices. Daybreak is an equal opportunity employer. We are committed to building a diverse, inclusive team and to creating a workplace where everyone can thrive. All employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.