Aircraft Tech Support Representative

Job Description Aircraft Tech Support Representative (Full Time)Department: All Openings, WarrantyPOSITION SUMMARY:Responsible for rapid response to retail customer and dealer/service center on communications regarding all aspects of technical and operation assistance.ESSENTIAL JOB FUNCTIONS:Assist the dealers and contracted service centers by responding to technical questions arising from the field.Recommending servicing procedures, factory authorized repairs and specific trouble shooting techniques.Maintain close liaison with appropriate project, design and/or other team engineering group responsible for development of Company airplanes to ensure maintainability, reliability, acceptability and safety products.Review on a regular basis, service manuals, parts catalogs, and other service publications and submit Publication Change Orders (PWO) as required.Report any product condition requiring Product Refinement follow-up.Assist in the development of service bulletins and service letters as required and sign off on publications.Develop and coordinate initial "fit and functions" installations and testing of service kits and replacement components as required to demonstrate the solution effectivities.Assist the Manager, Global Customer Support in responding to technical questions arising from the fieldProvide legal and technical expertise and experience to assist in the investigation and defense of litigation.Assist the accident investigators in accident investigation.Coordinate with the Warranty staff to assist with any field customer problems.Assist in the scheduling of aircraft to have maintenance performed at dealers & contracted service centers.Assist retail customers concerning aircraft features and equipment operation.Represent the Company at trade shows and special events in promotion of Company aircraft and technical assistance.Ensure all communications (verbally & written) are recorded properly in the Company's CRM.Constant update of the Company's owner files while communicating directly with the customer.Assist in special projects as necessary.Assist in the 24/7 after hours emergency response teams as a primary on call Technical Support.Perform other related duties as required.EDUCATION AND EXPERIENCE:Bachelor's degree or equivalent combination of education and experience.Airframe and Powerplant Mechanic License preferred.Pilot's license preferred.Three to five years of aviation maintenance experience.Thorough knowledge of the product line and departmental activities.Windows-based computer programs are necessary to perform the duties of this position.Piper Aircraft Health Plan Overview:Core Health Benefits:MedicalDentalVisionPiper Provided Benefits (Basic):Basic LifeAccidental Death & DismembermentShort-Term Disability (STD)Long-Term Disability (LTD)Employee Assistance Program (EAP)Voluntary Benefits:Flexible Spending Accounts (FSA & DCA)Supplemental Life InsuranceLong-Term Disability (LTD Buy- Up)Accident PlanCritical IllnessUniversal Life (Whole Life Policy)Hospital StayPayPreferred Legal PlanPiper Aircraft Time Off:16 days of PTO (Paid Time Off)11 HolidaysIND1