Route Accounting Representative Position - Medico Healthcare Linen Service

Route Accounting Representative Position - Medico Healthcare Linen ServiceThe Route Accounting Representative provides customer support and service to meet the needs of our Medico Healthcare Linen Service customers. Resolves issues and addresses needs fairly and effectively, while demonstrating Medico Healthcare Linen Service values in their actions. Provides product and service information and identifies opportunities to improve our member and provider experiences. Compensation: Starting at $21 an hour Job Summary: The Route Accounting Representative provides customer support and service to meet the needs of our Medico Healthcare Linen Service customers. Resolves issues and addresses needs fairly and effectively, while demonstrating Medico Healthcare Linen Service values in their actions. Provides product and service information and identifies opportunities to improve our member and provider experiences. Job Description: Knowledge/Skills/Abilities Provides excellent customer service Accurately documents all calls. Engages and collaborates with other departments Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Ensures collections of credit card payments, checks and cash, and NSF checks Posts customer payments by recording cash, checks, and credit card transactions. Posts revenues by verifying and entering transactions form lock box and local deposits. Updates receivables by totaling unpaid invoices. Protects organization's value by keeping information confidential Requirements: Education: High School diploma or equivalent (preferred) or equivalent combination of education and experience Skills: Ability to communicate effectively to a diverse group of people Ability to work independently and to oversee work of others Excellent oral and written communication and training delivery skills Knowledge of processing and protocols of the production plant Results orientated and driven work style Basic understanding of records, inventories, and other routine documentation used in the production plant Physical: Must be able to sit for long periods of time Manual dexterity required Physically able to lift to 20 lbs., carry up to 20 lbs, and move up to 20 lbs. Schedule: Monday - Friday 8:00 am - 4:30 pm This job description is not intended to be all-inclusive and employees will also perform other duties as assigned by management as required. Medico Healthcare Linen Service reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.