Customer Happiness Manager

Customer Happiness Manager – Be the Face of Wilkins Refresh Cleaning!Hey YOU!Yes, you — the person who loves people, solving problems, and making things run smoothly. You’re the one friends call when they need advice, the colleague who keeps morale high, and the natural leader who inspires everyone around you. Now imagine bringing those superpowers to a business where clients, team members, and the community see you as the face of the company.If that excites you, Wilkins Refresh Cleaning Service wants YOU as our Customer Happiness Manager!About the RoleAs our Customer Happiness Manager, you’ll be the heartbeat and public face of client satisfaction. You’ll:Build relationships with clients to reduce churn and create long-term loyaltySolve problems proactively, turning complaints into wow experiencesTrack client engagement and cleaner performance reportsDrive positive reviews, referrals, and repeat businessLead weekly cleaner meetings, celebrate wins, and inspire the teamOrganize 3–12 client appreciation events per year, including budget planningRepresent the company professionally and positively in every interactionBe a visible face of Wilkins Refresh Cleaning across social media, client meetings, and team events, showcasing our culture, professionalism, and energyTime investment: 5–7 hours per weekLocation: Hybrid (Mostly Remote)Who This Role is Perfect ForNatural people-person and problem solverA confident, professional presence who can represent the company publiclyComfortable engaging with clients, cleaners, and social media audiencesA motivator who enjoys leading teams and celebrating winsSomeone excited to grow with a company that values culture, positivity, and resultsPerksBe a key face and voice of a company that’s fun, real, and drama-freeDirect impact on client happiness, team morale, and company growthFlexibility to manage your schedule while making a tangible differenceOpportunities to run events, celebrate achievements, and inspire your teamReady to Apply?If you love helping people, leading teams, and being the friendly, professional face clients and your team will remember — hit Apply Now.Bring your energy, professionalism, and big ideas — let’s make clients happy, cleaners proud, and our company shine together!