Medical Front Desk Manager

Medical Front Desk Manager ( Bilingual English & Spanish)Work Location : Hyattsville , Maryland - In personJob descriptionOverviewWe are seeking a highly organized and detail-oriented Front Desk Manager to oversee the daily operations of our front desk team. This role is essential in providing exceptional customer service and ensuring smooth administrative processes within our medical facility. The ideal candidate will possess strong leadership skills, a background in medical administrative support, and familiarity with various healthcare software systems.ResponsibilitiesSupervise and manage front desk staff, ensuring high levels of performance and customer service.Oversee medical scheduling, including appointment bookings and confirmations.Handle medical collections and ensure compliance with Medicare regulations.Review documentation for accuracy and completeness, including care plans and patient records.Maintain efficient communication between patients, physicians, and other healthcare providers.Utilize electronic health record systems such as Epic and eClinicalWorks for patient management.Provide administrative support to the medical team as needed.Train new front desk staff on procedures, software systems, and customer service best practices.Address patient inquiries and resolve issues promptly to enhance patient satisfaction.RequirementsProven experience in a front desk or administrative role within a medical setting.Familiarity with medical collection processes and Medicare guidelines is preferred.Proficiency in using electronic health record systems such as Epic and eClinicalWorks.Strong organizational skills with the ability to manage multiple tasks efficiently.Excellent communication skills, both verbal and written.Ability to review documentation thoroughly and maintain attention to detail.Experience in developing care plans is a plus.A proactive approach to problem-solving with strong interpersonal skills.Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceMedical Specialty:OphthalmologySchedule:Monday to FridayWeekends as neededWork Location: In person