Technical Support Engineer Tier I

Who we are: Action1 is an autonomous endpoint management platform trusted by thousands of organizations, including many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes-it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience.In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company.Responsibilities:Provide timely, efficient technical support with prompt responses to customer inquiries.Troubleshoot and resolve customer issues via phone and other communication channels.Follow up with customers post-troubleshooting to ensure full product functionality.Build and maintain an internal knowledge base with useful guides and solutions.Continuously refine and enhance the customer support process for better efficiency.Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams.Participate in customer meetings when needed to troubleshoot and resolve issues directly.An ideal candidate will have:Have a foundational understanding of Microsoft Windows operating systemsShow interest in troubleshooting software and resolving patching issuesHave basic exposure to PowerShell (e.g., reading or running simple scripts)Be familiar with macOS and/or Linux environmentsUnderstand basic software installation processes (installers, setup steps, configurations)Have experience in customer service, helpdesk, or IT support rolesDemonstrate strong communication and problem-solving skillsBe motivated to learn and grow within a technical support roleIntroductory knowledge of Active Directory or Group PolicyWould be a plus:Exposure to patch management or endpoint management toolsBasic familiarity with system logs or tools like Windows Event ViewerExposure to Windows Server environmentsBasic understanding of IT security principlesAbility to identify and troubleshoot failed patch installationsFamiliarity with software deployment and configuration using install switchesAbility to review and interpret logs and event dataBenefits:Engaging challenges and opportunities to solve real-world problems.Continuous professional growth and learning with cutting-edge technologies.A stable income, flexible working hours, and opportunities for advancement.A supportive and collaborative team of skilled professionals.A remote-first culture, offering flexibility and work-life balance.