Inside Sales /Service Writer

Job Description REIC Rentals is seeking a driven, detail-oriented Inside Sales/Service Writer to join our growing team in Hermiston, OR.This hybrid role serves as the central link between customers, the service department, and daily store operations. You'll support sales at the front counter while managing parts inventory, service orders, and cost controls behind the scenes.If you're looking for a role where you can combine customer service, sales, parts management, and operational impact - this is it.About REIC RentalsREIC Rentals is a nationally recognized leader in specialty and general equipment rentals with 55+ locations across North America. We operate under trusted brands including Aim High Rentals, Midway Rental, Pro Rentals & Sales, Excavator Rental Service, and Black Mountain Rental.We deliver reliable equipment, elite service, and meaningful career growth opportunities.What You'll DoCustomer & Sales SupportAnswer incoming calls, reservations, and dispatch requestsAssist customers in person and over the phoneRecommend safe, appropriate rental equipmentNegotiate rental rates to maximize profitabilityMaintain accurate rental transactions and inventory countsWalk the yard daily to stay familiar with equipment statusLoad/unload equipment as neededKeep the counter, showroom, and yard organizedService Writing & Parts ManagementTake customer calls for rental equipment issuesCreate and close purchase ordersOrder parts for internal repairsEnter accurate parts and labor data into POR systemManage parts inventory, stocking levels, and pricing schedulesOversee parts profit margins and cost controlsAdminister manufacturer and internal warranty claimsEnsure on-time delivery of parts and manage shipping decisionsConduct periodic inventory counts and manage stale inventoryResearch vendor resources and obtain parts breakdownsMeasures of PerformanceParts profit marginInventory value vs. company goalsInventory accuracyOn-time parts deliveriesAccuracy of parts acquisitionOperational efficiency in service workflowWhat We're Looking ForStrong customer service and sales experienceExcellent communication and relationship-building skillsHigh-level proficiency in POR system (preferred)Mid-to-high Excel spreadsheet skillsStrong attention to detail and organizational skillsExperience in equipment rental, construction, or heavy equipment environment preferredAbility to manage multiple tasks in a fast-paced settingClean driving recordInnovative thinker with problem-solving abilityAbility to assist in development and management of budgetsYou'll Also BeA motivated, reliable team playerComfortable working independently with minimal supervisionAdaptable in both retail counter and operational shop environmentsWilling to cross-train and train others in parts proceduresWhy You'll Love REIC RentalsCompetitive salary + bonus opportunitiesHealth, dental, and vision coverage for you and your family401(k) with company match after 60 days3 weeks PTO + 9 paid holidaysOngoing professional development and leadership trainingCompany-paid volunteer opportunitiesA supportive, family-style culture where your ideas and leadership matterApply today and help keep our equipment - and our customers - moving.REIC RentalsReliable Equipment. Elite Service. Real Career Growth.REIC Rentals is NOT open to 3rd party solicitationREIC and all affiliates operate as drug-free environments, which includes marijuana. A pre-employment drug screening that tests for THC and other drugs, as well as a full background check, is required of all newly hired employees.