Flow Experience Agent (Concierge)

About The CompanyAt Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.About The RoleThe Flow Experience Agent will play a vital role in creating a positive and welcoming environment for both residents and visitors. This role involves various tasks such as greeting and assisting individuals, managing packages and mail, providing administrative support, and contributing to community engagement events. Key duties include cross collaboration, addressing guest and/or resident inquiries and concerns, and managing administrative tasks such as paperwork organization and report preparation. The ideal candidate possesses strong communication skills, attention to detail, and the ability to multitask effectively in a dynamic setting.ResponsibilitiesProvide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possibleWelcome, greet and register guests efficiently, accommodating special requests and obtaining necessary payment informationAccurately respond to guest requests, making recommendations based on local knowledge and property practicesResolve resident and hotel guests’ complaints; assist residents in all inquiries in connection with residence/hotel/ services, hours of operations, key residence/hotel personnel, in-house events, directions, etc.Partner with the Leasing Team in assisting with coordinating move ins, move outs and assist with lease renewal activities as neededDirect lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenitiesAdhere all guidelines, policies, and procedures, maintaining a professional appearance and demeanorCoordinate with property departments to fulfill guest requests and provides detailed information about facilities and operating hoursHandle check-out, cash management, and adheres to cashiering and credit policiesManage packages, faxes, messages, and mail, and provides access to the building and units for authorized vendors, contractors, and visitorsOrganize and maintain documents and various reports including but not limited to package management logs and project trackers, etc.Stay afloat with local attractions and amenities (e.g. vendors, restaurants, museums, attractions)Use various software programs to input special requests and arrangements accuratelyCollaborate with the community engagement team assist to with executing marketing initiatives for building events and company programsThe ideal candidate should have flexible availability as working hours may vary at times based on operational needs (weekdays, weekends and holidays).Ideal BackgroundHigh school diploma or equivalent; college or relevant experience is a plusResidential Services or Hospitality experience in a luxury environment preferredExcellent communication skills, reading, writing, and oral proficiency in the English language; ability to communicate in Spanish strongly preferredComputer literacy with the ability to use a variety of software’sStrong attention to detail, problem-solving skills organizational abilities and attention to detailSkilled in managing several tasks simultaneously and setting priorities in a high-speed environmentBenefitsWe take care of our people so they can do their best work.Health and Wellness Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.Time Off PTO and paid holidays.Financial 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits.Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.