Transportation Concierge (San Mateo)

Transportation ConciergeKey DetailsJob Title: Transportation ConciergeEmployment Type: Full-TimeWork Location: Foster City, CAWork Environment: 100% OnsitePay Rate: $25 per hourRole OverviewThe Transportation Concierge serves as the real-time, in-person point of contact for employee riders at designated transportation locations. This role is responsible for ensuring a safe, welcoming, and efficient rider experience by authenticating riders, coordinating vehicle hailing, managing light crowd control, and supporting riders during service disruptions or emergencies. Success in this role requires strong customer service skills, empathy, patience, and the ability to remain calm and professional in dynamic or high-pressure situations.Key ResponsibilitiesUphold a safety-centric, inclusive, and open-communication culture at all timesGreet riders and provide a warm, professional, and welcoming experienceAuthenticate riders using badge scanning systemsHail vehicles between designated locations as neededCommunicate service updates and operational information clearly and accuratelyCoordinate with cross-functional operations partners using internal communication toolsPerform light crowd control to maintain orderly and safe transportation areasAssist riders with next steps during service disruptions or emergency situationsAdapt to flexible shift schedules and varying work locations based on business needsQualificationsMinimum of 2 years of experience in customer service, retail, or another customer-facing roleExcellent communication and interpersonal skillsStrong customer-focused mindset with a commitment to delivering a positive rider experienceHigh attention to detail and ability to follow established protocols accuratelyProactive, resourceful, and able to take initiative in real-time situationsAbility to adapt to schedule changes based on operational needsPhysical RequirementsAbility to stand, walk, and remain on feet for extended periods, often outdoorsAbility to lift and carry moderate loads as requiredPreferred QualificationsExperience working in high-stress or fast-paced environmentsKnowledge of de-escalation techniques and managing challenging situations calmly and professionally