Medical Receptionist (Full Time)

Medical Receptionist (Full Time) Locations: InfiniT Men’s Health Clinic (Burleson, Texas), InfiniT Men’s Health Clinic (Fort Worth, Texas)-float at times Maximum Salary: USD $15-$18 *** Now is the time to join InfiniT Men’s Health. We are a privately-owned group of men’s primary care clinics specializing in Testosterone Replacement Therapy (TRT). Our proprietary TRT treatment protocol, backed by a recent study conducted in our clinics, continues to produce positive and life-changing medical outcomes for our clients. InfiniT offers a complete healthcare option for men in a relaxed and laid back environment. We take pride in assisting our clients feel like the best version of themselves. You will have opportunities to learn new skills from our team of experienced professionals. You will also have opportunities to help advance an emerging field of medicine under the direction of men’s health pioneer Shane Kelleher, PA-C. If you’re ready to take your career to the next level and gain valuable experience, apply today! *** The primary role of the Receptionist is to connect with patients on the phone or in person and greet patients and guests in a professional, friendly and hospitable manner. The Receptionist should approach every patient interaction with an upbeat energy and should demonstrate a warm and approachable disposition to each patient. Key responsibilities include interacting with patients daily, scheduling appointments, answering the phone, collecting payments, managing auto-payment plans and authorizations, directing patients to exam rooms, communicating with medical assistants and providers and consistently executing all check-in and checkout protocols. The Receptionist should support each patient in an informative and educational manner while consistently supporting the company’s vision for an ideal patient experience. Responsibilities Model company culture, values, standards and best operational practices based on the company’s Clinical Culture Document and Office Culture Document Support the company’s vision for an ideal patient experience by connecting with patients on a daily basis and making sure each patient visit is comfortable, informative and expedient Schedule appointments that result in each healthcare provider having a smooth, productive day Interact and communicate with patients and guests in the reception area during their wait time Answer telephones in a timely manner and handle all calls with efficiency, thoroughness and finesse Ensure that all tasks on the front office checklist are completed daily Post payments to patient accounts in accordance with company policies and manage auto-payment plans and authorizations as necessary Serve as the subject matter expert regarding clinic management systems Be efficient with regards to patient check-in, obtaining all necessary consents and promptly notifying medical assistants and providers of each patient’s arrival and any pertinent patient information related to their clinical visit Be efficient with regards to patient checkout, scheduling next clinical visits, collecting payments and checking that patients’ auto-payments are active and up to date Ensure all patient messages are returned and resolved in a timely manner Actively participate in daily morning huddles, monthly team meetings and any other meetings as required Understand business imperatives and how their role directly impacts metrics Demonstrate stewardship of the InfiniT brand and make decisions consistent with InfiniT’s brand framework Maintain an appropriate professional appearance and demeanor in accordance with company policies; address others professionally and respectfully always Ensure compliance with company policies, as well as state, federal and other regulatory bodies Execute duties and responsibilities across multiple clinics Execute other duties and responsibilities as assigned Qualifications Ability and willingness to commute between multiple office locations Access to reliable transportation Active/valid driver’s license and automobile insurance High-level computer literacy (comfortable with swiftly navigating computer applications) High school diploma or general education degree (GED) Well-spoken with great communication and/or sales skills Preferred 2-5 years experience as a Receptionist in any medical field Knowledge/Skills/Abilities Knowledge of clinical practices, technology applications and client insurances Results oriented (energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results) Client advocate (flexible and adaptive; empathetic; passionate; ethical) Process focused operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient) Self-motivated, reliable individual capable of working independently as well as part of a team Ability to multitask effectively without compromising quality of the work Excellent interpersonal, oral, written and phone communication skills Upbeat and energetic; a personality that naturally elevates the performance of other team members Ability to handle and maintain extreme confidentiality regarding client records Organized, detail-oriented individual able to work in a fast-paced environment and with team members from diverse backgrounds and levels of experience *** InfiniT Men’s Health is an Equal Opportunity Employer. We appreciate and celebrate diversity and are united by a mission to create healthier and happier team members. Job Type: Full-time Pay: $16.00 - $18.00 per hour Expected hours: 41 per week Benefits: 401(k) 401(k) matching Paid time off Paid training Schedule: 8 hour shift Work Location: In person