Technical Support Representative (Everett)

Technical Support Representative - THIS IS FULLY ONSITESmartTalent is seeking a detail-oriented Technical Support Representative to deliver high-quality product support and troubleshooting assistance to customers. This role serves as a key point of contact for resolving technical inquiries, diagnosing product issues, and ensuring successful integration of products within customer applications. The position collaborates cross-functionally with internal teams including Sales and Engineering to escalate issues, communicate customer feedback, and contribute to continuous product improvement and customer satisfaction. The ideal candidate combines strong technical aptitude with excellent communication skills and a customer-first mindset.LOCATION: Everett, WAPAY: $22 – $26 DOESCHEDULE: Monday–Friday | 8:00 AM – 4:30 PMBENEFITS OFFERED: Weekly Pay, Direct Deposit, Affordable Healthcare, Full-Time Employment, Career Advancement OpportunitiesKey ResponsibilitiesProvide Tier 1–2 technical support via phone and email, addressing inquiries related to product functionality, configuration, and usageDiagnose, troubleshoot, and resolve technical issues related to product implementation within customer environmentsDocument incidents, root causes, and resolutions within a ticketing system to ensure accurate tracking and knowledge sharingEscalate complex issues to Engineering and collaborate on resolution while maintaining customer communicationCommunicate product defects, usability concerns, and enhancement recommendations to internal stakeholdersDevelop and maintain technical documentation, including user guides, knowledge base articles, sample applications, and training materialsSupport pre-sales and post-sales efforts by providing in-depth technical product knowledge to customers and internal teamsEvaluate customer requirements and appropriately route requests between Technical Support and SalesDeliver product training sessions and onboarding support to customersAssist in testing and evaluating new products, features, and training resourcesPerform additional duties as assignedQualificationsPrior experience in a technical support, help desk, or customer support environmentStrong analytical thinking with proven troubleshooting and problem-resolution skillsCompTIA certification (A+, Network+, or similar) is a plusFamiliarity with industrial automation technologies, including HMIs, OITs, PLCs, and PC-based systemsAbility to manage multiple priorities in a fast-paced environment with strong attention to detailProficiency in Microsoft Office Suite (Word, Excel, Outlook)Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical usersDemonstrated commitment to delivering exceptional customer serviceApply today our recruiting team will connect with you quickly to get the process moving.SmartTalent Staffing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.#STHMG