IT Technican Level 2 (Full Time) - Lake Bluff, ILLake Bluff, IL

Job Description CMIT Solutions of North Lake County is seeking a level two technician to work directly with a motivated team of technicians to manage and maintain the IT networks of many businesses throughout our local area.An ideal candidate will be able to manage client networks, troubleshoot and resolve issues, and complete projects, such as network design and installation, server management, and security. This candidate can begin immediately and lives at an accessible distance from our office location near Lake Bluff, IL. Does this sound like you? See application instructions below!CMIT Solutions of North Lake County is a managed service provider, focused on serving small to medium size businesses in our local area. Check out our website at www.cmitsolutions.com/north-lake-county. We believe in a foundation based upon character and integrity, in a passionate commitment to our clients, dedication to continuous personal and professional growth, devotion to the family and community, and to do our work with a spirit of fun and a sense of humor. Come help us grow!Job Responsibilities:Provide remote and onsite technical support to our clientsImplementing and maintaining security best practices based on the NIST framework.Diagnose, research, and troubleshoot computer system issues, including operating systems, H/W and S/W, networking, VPN, connectivity, server, and other network devices/peripherals, both remotely and onsite.Install, configure, and support desktops, laptops, virtual machines, mobile phones, VOIP products, servers, backup systems, and miscellaneous devices.Provide on-call emergency services after business hours, holidays and weekends as required.Respond promptly and professionally to alerts and end-user IT issuesMonitor and update Service Desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities, and documenting solutions.Function as the primary point of contact and communication with the customer from the assignment of the ticket to successful resolution of the issue, including scheduling work and keeping customers aware of work status and solution progress.Responsible for meeting Client Service SLA goals.Other duties as assigned.Benefits: Competitive pay based on knowledge and experience. Full Time Employees: 2 weeks paid vacation/sick days; 5 paid holidays Full Time Employees provided an opportunity for medical and 401K match Training opportunities availableQualifications: Associate or Bachelor’s Degree in IT or related technical field. Associate/intermediate level technical certification(s) preferred (CompTIA A+/ Network+) 2 years of IT related technical experience An intermediate level of understanding of relevant technologies, solutions, troubleshooting, and support Experience troubleshooting Active Directory, TCP/IP networks, and common PC and Mac applications/operating systems. Experience working with WANs, LANs, TCP/IP, Firewalls, Routers, and Switches. Strong knowledge and experience with computer/server H/W and S/W troubleshooting. Experience with Help Desk issue tracking systems for the assignment, delegation, and/or resolution of end-user issues. Experience using centralized management tools for disk imaging, installing software packages, patching, and monitoring IT systems. Ability to maintain professional communication skills. Ability to multi-task, work under pressure, and handle interruptions. Ability to communicate effectively and interact with diverse personalities. Self-motivated; dependable; passionate about technology Enthusiasm for working in a team environment and a desire to help our customers grow their businesses by serving their IT needsPHYSICAL DEMANDS: The employee must occasionally lift and/or move up to 30 pounds. The employee may have to sit at a computer for long periods of time. (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.)Company DescriptionCMIT Solutions of North Lake County is a managed service provider, focused on serving small to medium size businesses in our local area along with some clients out of state. Check out our website at www.cmitsolutions.com /north-lake-county. We believe in a foundation based upon character and integrity, in passionate commitment to our clients, dedication to continuous personal and professional growth, devotion to the family and community, and to doing our work with a spirit of fun and sense of humor. Come help us grow!Company DescriptionCMIT Solutions of North Lake County is a managed service provider, focused on serving small to medium size businesses in our local area along with some clients out of state. Check out our website at www.cmitsolutions.com /north-lake-county. We believe in a foundation based upon character and integrity, in passionate commitment to our clients, dedication to continuous personal and professional growth, devotion to the family and community, and to doing our work with a spirit of fun and sense of humor. Come help us grow!