Escrow and Resale Specialist

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.Job DescriptionThe Dartmouth Group is hiring aEscrow and Resale Specialist to support its corporate office in Lexington.We are seeking a detail-oriented and customer-focused Corporate Administrator tosupport both property management operations and the sales/refinance process. Thisrole serves as a key liaison between internal teams, residents, board members, andexternal stakeholders, ensuring seamless communication, accurate documentation, andefficient coordination across property administration and sales activities.This is an excellent opportunity for a highly organized professional who thrives in a fast paced environment and enjoys balancing administrative support with client-facingresponsibilities.Schedule:Monday through Friday, 8:30 AM – 5:00 PMOccasional evening meetings with advance noticeIn-OfficeKey ResponsibilitiesSales & Refinance Administration:Track, process, and fulfill sales and refinance document orders through the CommunityArchives system.Ensure all documents and property data are accurate and up to date, includingmonitoring expiration dates and uploading new information.Communicate with unit owners, real estate agents, attorneys, and lenders to assistwith document requests and process navigation.Respond to inquiries and resolve issues related to sales/refinance orders in a timelyand professional manner.Track payments, process refunds, and maintain accurate financial records related todocument orders.Prepare and coordinate 6(d) Certificates, including payment processing, drafting, andinternal review.Review and approve questionnaires for accuracy prior to delivery.Manage escalated inquiries and coordinate with internal teams when needed.Track property updates and maintain accurate records for lender questionnaires.Assist management teams with property-related issues that may impact financing orsales.Set up newly acquired properties and remove terminated properties within the system.Monitor and report system issues related to the Community Archives platform.Property Administration:Draft and manage communications for residents, board members, and internal teams.Maintain and organize condominium documentation, including contracts, regulations, violations, and correspondence.Provide administrative support to Portfolio and Community Managers, including coordinating meetings, scheduling appointments, and managing maintenance requests and unit owner inquiries.Support residents with unit sales, refinancing, and modification requests/approvals.Manage databases for assigned properties and ensure data accuracy.Serve as a business partner to Portfolio Managers and Boards of Directors while advocating for residents.Other duties as assigned.Hourly pay rate: $25-$26.Requirements1+ year of experience in an administrative, customer service, or related role (propertymanagement experience a plus).Strong written and verbal communication skills.Exceptional attention to detail, organization, and time management.Ability to manage multiple priorities and meet deadlines in a fast-paced environment.Strong interpersonal skills with the ability to build relationships across all levels (residents, boards, team members, and external partners).Proficiency in Microsoft Office; experience with property management or databasesystems preferred.Problem-solving mindset with the ability to escalate issues appropriately.Core Competencies:Customer service excellence.Accountability and adaptability.Initiative and proactive communication.Collaboration and teamwork.Accuracy and compliance focus.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.