Express Service Advisor

Gandrud Auto GroupAt Gandrud, the treatment you receive is just as important as the vehicle you own. We are committed to exceeding customer expectations every day through honest service, knowledgeable staff, and a welcoming, guest-focused environment. As part of the Gandrud Auto Group, we proudly serve drivers throughout Northeast Wisconsin with a wide selection of new and pre-owned Nissan vehicles, expert automotive services, and industry-leading customer care.Position SummaryThe responsibilities of a Express Service Advisor include greeting customers, listening to their needs, creating repair orders, and scheduling appointments as needed.Key ResponsibilitiesGreet customers promptlyObtain customer and vehicle informationDetermine and recommend maintenance based on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and update customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customers