Learning and Development Specialist

Location: United States, Texas, Austin. Posting Date: July 02, 2026. Responsibilities Reviewing best practice scenarios with teammates to test knowledge of the business. Leading group role plays centered around specific areas of scripting. Listening to recorded calls with teammates and offering feedback on areas that need improvement. Assisting with initial training role plays when needed. Reviewing calls sent back by other departments for quality control and training opportunities. Training teammates on taking incoming calls from traditional media source inquiries. Finding missed opportunities through our software. Conducting seasonal trainings. Gathering and sending data to other departments. Performing other job duties as assigned. Qualifications High School Diploma or equivalent preferred. Experience managing a team preferred. Highly motivated, self-driven, and detail-oriented. Nurturing and professional attitude. Reliable attendance and punctuality. Ability to demonstrate knowledge of the scripting, verbatim. Proficient in Microsoft Office, especially Excel. Strong note-taking abilities and attention to detail. Ability to deliver positive, yet honest feedback to teammates based on performance. Ability to organize and prioritize based on the needs of the organization. Benefits Medical, Dental, and Vision Insurance. Teammate Assistance Plan. Tuition Reimbursement. 401(k) with 50% match up to 6% of annual pay. Paid Time Off. Company Paid Holidays. Paid Volunteer Time. And more! Pay range: $75,000 - $85,000 annually. We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates. We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S. J-18808-Ljbffr