Director Of Operations

Doherty Real Estate Group is seeking a highly organized, proactive, solutions-oriented Director of Operations / Integrator to oversee the day-to-day operations of a fast-paced real estate business in South Orange County. This full-time role combines operations management, team leadership, client experience oversight, systems implementation, transaction oversight, technology integration, event coordination, and business support into one high-level operational leadership position.The ideal candidate is someone who naturally takes ownership, anticipates problems before they happen, creates structure, improves systems, and ensures both clients and team members feel supported throughout every stage of the process.This is not simply an assistant role. This person will act as the operational right hand to leadership and help ensure the business runs efficiently, proactively, and at a high standard.Benefits:Competitive payCompany carFlexible schedule (minimum hours a week would be 25)Opportunity to advance within a community-focused teamBe part of a company that actively supports local businessesSuccess in This Role Looks LikeClients consistently feel informed, supported, and cared forLeadership spends less time micromanaging operationsTransactions and events run smoothly with fewer mistakes and less chaosTeam members clearly understand priorities and responsibilitiesSystems become more organized, scalable, and proactiveCommunication improves internally and externallyMarketing and operational execution become more consistent and reliableThe business operates at a higher level with stronger accountability and client satisfactionTechnology and AI systems reduce operational workload and improve efficiency across the companyResponsibilities:Operations ManagementOversee daily business operations and workflow managementEnsure tasks, deadlines, and deliverables are completed accurately and on timeCreate structure, organization, and accountability across the businessIdentify inefficiencies and proactively improve operational systems and workflowsHelp leadership prioritize operational needs and high-impact activitiesEnsure the business operates smoothly during both weekdays and weekendsClient Experience & Client CareEnsure a 10/10 client experience from first contact through closing and beyondProactively monitor communication timelines and client follow-upEnsure no client, lead, or transaction falls through the cracksMaintain a concierge-level client experience with professionalism and responsivenessAssist in building long-term client nurture and follow-up systemsHandle sensitive situations with professionalism, emotional intelligence, and urgencyEnsure clients feel informed, cared for, and supported throughout the processTransaction & Listing OversightOversee transactions and listings from contract to closeEnsure timelines, documents, inspections, vendors, escrow coordination, and follow-up are handled properlyProactively manage transaction coordination and client care throughout the processAnticipate issues before they become problems and ensure solutions are implemented quicklyEnsure all parties are properly communicated with and updatedDelegate transaction-related tasks appropriately to team members and virtual assistantsMaintain organization, compliance, and operational accuracy within transaction filesEnsure listing preparation, timelines, and operational tasks are completed efficientlyTeam Leadership & AccountabilityManage and oversee the virtual assistant team and in-person support staffDelegate tasks clearly and ensure accountability and completionManage team priorities, scheduling, and operational communicationCoordinate weekend staffing, event staffing, and operational support coverageEnsure team members understand priorities, deadlines, and expectationsCreate accountability systems that improve consistency and executionParticipate in hiring, onboarding, training, performance management, and termination processes for virtual assistants and support staffSupport leadership by helping organize workload, communication flow, and team structureEvent Management & ExecutionCoordinate and oversee client events, open houses, community events, and marketing activationsManage event logistics from planning through executionCoordinate staffing, setup, timelines, signage, vendors, supplies, and follow-upEnsure events are well-organized, properly staffed, and aligned with company standardsAssist in creating systems for smoother event execution and follow-upEnsure events create strong client and community experiencesMarketing Oversight & CoordinationOversee the execution of marketing for listings, open houses, events, and client campaignsEnsure marketing timelines, deliverables, and promotional materials are completed on time and at a high standardCoordinate with the marketing team to ensure organization, consistency, and follow-throughHelp create systems and workflows that improve marketing execution and accountabilityEnsure events and open houses are properly promoted across appropriate channelsMonitor listing marketing progress and ensure no opportunities are missedBring forward creative ideas and operational improvements for marketing initiatives when applicableHelp maintain consistency in branding, communication, and client-facing presentationSystems, SOPs & Process ImprovementEnsure Standard Operating Procedures (SOPs) are created, organized, maintained, and regularly updatedContinuously identify operational inefficiencies and improve workflows across the businessHelp implement systems that create consistency, accountability, and scalabilityEnsure team members are properly following established procedures and operational standardsWork with leadership to refine internal processes, communication structures, and operational expectationsAssist in documenting recurring workflows and building repeatable systems for growthTechnology, AI & Systems Innovation ●Research, evaluate, and help implement new technology, automation, and AI systems that improve operational efficiency and reduce workload across the companyIdentify opportunities to streamline communication, follow-up, task management, marketing, and client experience through technology and automationHelp integrate systems that improve team productivity, accountability, and scalabilityAssist leadership in adapting and optimizing evolving AI tools and operational platformsEnsure technology systems are organized, functional, and properly utilized by the teamHelp create workflows that allow the business to operate more efficiently with less manual oversightFinancial & Business Operations SupportAssist leadership with operational budgeting, spending reviews, and business organizationParticipate in quarterly business reviews focused on operational performance, expenses, efficiency, and growth opportunitiesHelp monitor operational expenses and identify opportunities for improved efficiency and cost managementAssist in preparing internal reporting related to operations, workflow tracking, and team performanceSupport operational profit and loss awareness and business performance trackingHelp leadership evaluate operational priorities based on company goals and financial considerationsQualifications:Must have a valid Real Estate LicenseExtremely organized and detail-orientedStrong leadership, delegation, and accountability skillsExcellent communication and follow-throughHigh emotional intelligence and professionalismProactive problem solver who anticipates needs before being askedAble to manage multiple priorities simultaneouslyCalm under pressure in fast-paced environmentsStrong operational thinker who enjoys creating structure and systemsStrong people management and leadership abilitiesTech-savvy and excited about leveraging AI, automation, and operational systemsOpen-minded and adaptable to rapidly evolving technologyAble to identify operational bottlenecks and recommend tech-driven solutionsComfortable learning and implementing new software platforms and workflowsReal estate operations experience preferredFamiliarity with CRMs, transaction coordination, operations systems, and team management preferredAbout Company:Doherty Real Estate Group is a community-focused real estate firm dedicated to making a difference in Mission Viejo, CA, and the surrounding areas. Our mission goes beyond real estate; we aim to support and uplift local businesses through our Small Business Spotlight section. By featuring local businesses, we hope to give them the traction they need for success, thereby fostering community growth and bringing more business opportunities to our region.