Customer Support Representative

Customer Support RepresentativeAstor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative. This is a full-time benefitted onsite position (5 days a week) based in the Lakewood, CO area.Roles and ResponsibilitiesAnswer customer product questions, assist with orders, track returns, accept payments for online productsDocument customer interactions in a tracking systemHandle fax, e-mail and phone inquiriesTrack calls and service requestsEscalate problem calls to other service providersOccasional warehouse product management supportPerform other tasks as assigned