Sales Associate

Position OverviewRE/DONE is seeking a passionate and driven Sales Associate to join our team. As the face of our brand in-store, you'll play a key role in creating exceptional shopping experiences, building client relationships, and bringing our mission of sustainable, heritage-driven fashion to life. This role is ideal for someone who thrives in a fast-paced retail environment, is passionate about storytelling through product, and is excited to contribute to a purpose-led brand. Weekend availability is required.Key ResponsibilitiesDeliver an Elevated Customer Experience: Greet every customer warmly and authentically. Understand their needs and provide personalized recommendations that reflect RE/DONE's values of sustainability, heritage, and individuality.Achieve and Exceed Sales Goals: Take ownership of individual sales targets and contribute to overall store performance by confidently guiding clients through their shopping experience.Clienteling & Relationship Building: Build lasting relationships with customers by maintaining consistent communication, remembering preferences, and providing a high-touch, client-first experience.Product Knowledge & Brand Storytelling: Become an expert on RE/DONE's collections, history, and mission. Share the brand story and product details with customers to create deeper engagement and loyalty.Maintain Brand Standards & Store Presentation: Ensure the store environment is clean, well-merchandised, and aligned with RE/DONE's premium aesthetic. Help execute floor sets, visual displays, and restocking as needed.Operational Support: Assist with opening and closing procedures, point-of-sale transactions, returns, and exchanges. Support inventory processes, loss prevention standards, and operational compliance.Collaborate as a Team Player: Work closely with store leadership and fellow team members to meet shared goals and uphold a positive, inclusive in-store culture.Qualifications1+ year of experience in a retail or client-facing role, preferably in fashion or luxuryPassion for style, sustainability, and storytellingStrong communication and interpersonal skillsOrganized, detail-oriented, and proactiveA positive, team-first attitude with a customer-centric mindset