Desktop Support Technician

Desktop Support TechnicianWe are seeking an experienced Desktop Support Technician to join our client’s Desktop Support team. This role will primarily focus on a large-scale Windows 10 to Windows 11 migration project. While the immediate priority is Windows 11 deployment, the technician will also provide Tier 2 desktop support and contribute to daily end-user support operations as needed.Location: Orange, CA (On-site)Compensation: $25 - $35 per hour plus benefitsNo Visa Sponsorship Available for this roleWhat You Will Do:Perform Windows 10 to Windows 11 migrations across desktops and laptops in an enterprise environmentProvide Tier 2 desktop support, including troubleshooting hardware, software, and operating system issuesIndependently triage, diagnose, and resolve end-user incidents and service requestsSupport end users through multiple communication channels, including in-person, remote, phone, email, chat, and textDocument incidents, resolutions, and procedures within the ticketing systemCreate and maintain knowledge base articles and technical documentationAssist with device refreshes and deployment programsParticipate in project-based work as assignedDeliver exceptional customer service in a healthcare-focused environmentWhat Gets You The Job:3–4+ years of experience in desktop or field services supportMust have experience supporting users in a healthcare environmentStrong experience supporting Windows devices, including Windows 10 and Windows 11Hands-on experience with OS upgrades, device refresh programs, and general PC troubleshootingAbility to work independently with minimal oversightStrong communication and customer service skillsComfortable working onsite and traveling to local clinic locations as neededRelevant technical certifications or degree (helpful but not required)Familiarity with enterprise IT environments and large-scale deployment projectsIrvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Join us. Let us ELEVATE your career!Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.