Studio Manager

Job DescriptionThe Studio Manager sets the tone in the studio and sees excellence as the only acceptable result of the team’s efforts. They direct, motivate, inspire, and influence the studio team with functional leadership towards studio goals. The Studio Manager will be responsible for ensuring that our guests have an enjoyable and consistent experience during every visit through effective operations management and Bunda team oversight. The Studio Manager must always be highly motivated, positive, and provide ongoing leadership to all with a passion for delivering superior service.Studio Managers four main responsibilities are: Team ManagementMember ManagementSales Growth ManagementFacility ManagementBy managing these (4) main areas of responsibility, the Studio Manager ensures that everyone who walks through the door feels better than when they arrived. This person will work alongside the Regional Manager to ensure smooth and efficient operations on a daily basis. The role is a unique opportunity for an individual looking to make a meaningful contribution to a growing organization in the health and wellness space. Our team is highly passionate, goal-oriented and committed to advancing the knowledge and benefits that Bunda provides.Seeking 40+ hours a week. Must have general availability, including weekends, and holidays.Preferred Experience: Sales, Customer Service, Management, LeadershipExperience working in a health/wellness environment is a plus, however we are willing to train the right candidateThe responsibilities and duties of this position described here are representative of those an employee must perform. This is not an exhaustive list, and other duties may be assigned.Primary ResponsibilitiesMaintaining an engaged, productive team through strong leadership, demonstrating initiative and leading by exampleBringing positive, team-first energy and helping make Bunda an exceptional place to workAttracting, hiring and retaining a diverse team of top talentTraining, coaching and developing team membersFoster community as a Bunda ambassador inside and outside of your studioScheduling team members to maximize productivity and workloadLeading the team with strong Membership Sales. This is measured with conversion percentage and sales performance charts Drive performance using LASER targets and monthly/quarterly KPI objectivesDeveloping a high-energy, fun, and engaged membership culture at the studio through contests, promotions, events, and recognitionIdentifying underperforming metrics and generating strategic solutions that leverage existing tools, programs and resourcesManage any necessary disciplinary actions involving underperforming studio employeesMaintaining high visibility and positive interaction with guests at all times especially during class transitions. Ensuring guests receive hospitable, consistent, accessible and courteous serviceResolving any guest complaints or membership issues with the highest level of customer servicePromoting the benefits and value of having a Bunda Membership to guestsUnderstanding and speaking to the science, technology, and benefits of training at BundaEnsuring that all front desk systems are followed such as proper member check-In, telephone inquiries (general and sales related), consent forms, studio tours, delinquent account procedures, and new membership agreements. Performing monthly inventory purchasing and processing functionsPerforming and documenting studio inspections to ensure facility operation standards are met and all equipment is functioning properlyAssisting with social media marketing and local B2B opportunitiesActively participate on Slack: comment, react and connect with your designated studio employeesResponsible for ensuring that the facility is clean, maintained and operationally soundUphold all studio policies and maintain the culture, atmosphere and overall member experience expected from all Bunda studiosTraits for Success in This RoleTeam player with strong leadership and supervisory skills, to effectively work and guide staff to operate at peak efficiency and manage diverse personalitiesResults driven and motivated to meet or exceed sales targetsAbility to lead and influence others to achieve goalsAnalytical and decision-making skills, using critical thinking and good judgmentAbility and willingness to roll up your sleeves, tackle problems, and always find a solutionPoise, tact and diplomacy when interacting with dissatisfied guestsPassionate about health and wellnessExcellent interpersonal skills to ensure clear, effective communication with all guests and team membersConsistently show a positive attitude & take responsibility for own actionsStrong collaboration, organizational and prioritization skillsThe ability to work a flexible, full-time schedule that includes days, evenings, weekends and holidaysChampioning and modeling Bunda’s mission, vision, and valuesOur Core ValuesBravery – we face challenges head on and embrace new experiences with courageUnity – we work together harmoniously and value everyone’s contributionsNobility – we act with integrity, honesty, and respect for othersDedication – we are committed fully to our goals and persevere through adversityAmbition – we strive for continuous growth and set lofty aspirationsRole ResponsibilitiesWeeklyAdministrative Responsibilities (Monday) – quality check to be completedSubmit weekly growth task sheetSend weekly new member welcome emails including studio perks, policies and studio detailsReview and respond to Class Pass, Google and Yelp! reviewsSend all staff email including studio updates, shout outs and important upcoming informationManager Meeting - Attend and submit clear Manager Meeting recap notes to Manager Channel (by Wednesday EOD, every week)Perform quality control audits on studio Labor HoursSpend a minimum of 40+ hours in studio weekly including one full weekend dayCallsAttend and participate in a weekly 1-on-1 call with your Regional ManagerAttend the Bi-Weekly All Manager CallAttend and participate in weekly Pod CallAttend and participate in weekly Presale Call, if applicableMonthlyAdministrative ResponsibilitiesPayrollStaff work scheduleInventory CountsEnsure necessary staffing levels to satisfy studio demand while remaining within the studio budget (420 hours/monthly)Host monthly staff meetings as well as 1-on-1 meetings with each Sales Associate, Head Trainer and Assistant Manager if applicableEvaluate each studio employee on their performance and deliver intentional action plans to support in their on-going developmentPlan and promote special events for the studio monthlyPlan and execute out of studio lead generating events or pop upsAttend Regional Call (Managers and Head Trainers)Host a Staff meeting or team gathering to bring everyone together to provide studio updates, staff appreciation and details about the upcoming month.Submit an end of month performance review of your studioState of the BusinessUnderstanding of gapsPlan to achieve revenue targetsPersonal and professional growthOverall Concerns and OpportunitiesCompensation: Competitive SalaryBonus Structure Paid Medical Benefits, Voluntary Vision and Dental BeneiftsFree Bunda Membership