Sales Lead - GAITHERSBURG

Benefits:401(k)401(k) matchingBonus based on performanceDental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceHand & Stone Massage and Facial Spa – Gaithersburg (217 Kentlands Blvd, Gaithersburg, MD 20878) is seeking a high-energy, sales-driven leader to join our team as a Sales Lead. This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team.As a Sales Lead, you will take ownership of the front desk experience and team performance, with a focus on sales execution, guest experience, and operational excellence. This role is designed to prepare you for future leadership opportunities within our organization. Promotion timing varies based on performance, readiness, and business needs, but we are committed to developing strong leaders and promoting from within whenever possible.Drive Sales PerformanceAchieve and exceed membership, retail, gift card, and service sales goalsActively coach the team on conversion and sales behaviorsPromote services, upgrades, and current offers with confidence and consistencySupport strong performance in call handling and booking conversionLead the Front DeskOwn daily front desk operations, guest flow, and overall performanceLead, coach, and support the front desk team to consistently meet sales and service goalsDrive accountability around membership conversion, booking efficiency, and guest experienceEnsure a high standard of execution across all client interactionsSupport the Spa Leadership TeamAssist the General Manager and Assistant manager with daily operational executionTrain and develop new and existing front desk team membersSupport reporting, cash handling, and front desk systemsStep in as a key leader to maintain consistency and momentum in daily operationsWhat We’re Looking ForStrong background in sales, customer service, or performance-driven environmentsProven ability to lead, coach, or influence a teamStrong communication and interpersonal skillsHigh level of accountability and a solutions-oriented mindsetComfortable in a fast-paced, goal-driven environmentFlexible availability including nights, weekends, and holidaysExperience with booking systems (Zenoti or similar) a plusWhat’s in it for YouMedical, Vision, Dental, Life Insurance401K with 5% company matchPaid Time OffService & product discountsStrong support system and people-first cultureGrowth opportunities within a multi-unit organizationWho We AreFGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot—but at our core, we are still a family-owned company. We are in the people business, and our people come first.We can’t wait to meet you!I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.