BDC SERVICE

Business Development Center (BDC) RepresentativeThe Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Service Department.The BDC Representative interacts daily with the BDC Manager, Service Advisors, support staff and customers.ResponsibilitiesReceiving inbound phone calls and leadsIdentifying the client's needs and scheduling appointmentsEnsuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etcContacting clients prior to appointment date to confirm appointmentFollowing up post visit to ensure customer satisfactionRequirementsHigh school diploma or equivalentExcellent oral, written and interpersonal communication skillsExtensive customer service, sales, or telemarketing backgroundComputer literacy, strong organizational and follow-up skillsAbility to read and comprehend instructions and informationExcellent problem solving skillsEducation And/or ExperienceHigh School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.Benefits OfferedExcellent earning potentialOngoing company-wide trainingGrowth opportunitiesProfessional, enthusiastic and supportive working environment.Company benefits include - Medical, Dental, Vision, & Life Insurance; Supplemental Disability, Accident, Cancer, Critical Illness & Life Insurance is available.401(k) plan with employer matching.About UsAt Pat Lobb Toyota of McKinney, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at Pat Lobb Toyota is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.We are one of the fastest growing Toyota dealerships in north Texas. Currently looking for experienced candidates with a proven track record in the automotive industry, an impeccable reputation, and a commitment to customer service at the highest level. If this sounds like you, then consider applying!