Human Centered Design Analyst (Remote)

United States Suitability/Public Trust Fully remote Project/Program Management Overview GovCIO is currently hiring for a Human Centered Design Analyst (Clinical Experience, AI & Workflow Evaluation) to support the evaluation and improvement of clinical workflows and user experiences across the Department of Veterans Affairs (VA). This role focuses on understanding how clinicians and staff interact with digital health solutions, including AI-enabled capabilities, and translating those insights into actionable improvements that enhance usability, efficiency, and overall experience. This position will be located in the United States and will be a fully remote position, with occasional travel as needed to support stakeholder engagement and workflow observation. Responsibilities Supports the evaluation and improvement of clinical workflows and user experiences associated with digital health and AI-enabled solutions across the Department of Veterans Affairs (VA). Works under the guidance of the Human-Centered Design Lead to gather user insights, analyze workflows, and contribute to experience design and evaluation efforts that enhance usability, efficiency, and provider experience. Conducts and supports user research activities including interviews, focus groups, and workflow observations with clinical and operational staff Synthesizes qualitative findings into key themes, insights, and actionable recommendations Develops and maintains artifacts such as workflow maps, journey maps, and user experience summaries Assists in evaluating how digital health and AI-enabled tools (e.g., ambient scribe) are used in real-world clinical settings Supports user acceptance testing (UAT), field testing, and feedback collection efforts to assess usability and effectiveness Collaborates with clinical, technical, and operational stakeholders to identify workflow improvements and experience optimization opportunities Prepares materials and supports facilitation of workshops, design sessions, and stakeholder meetings Contributes to reports, presentations, and briefings for leadership and cross-functional teams Tracks insights, feedback, and evaluation findings to support continuous improvement and informed decision-making Qualifications Bachelor's degree with 8+ years of relevant experience (or commensurate experience) Required Skills and Experience Experience supporting Human-Centered Design (HCD), user experience (UX), customer experience, healthcare operations, or digital transformation initiatives Experience conducting or supporting qualitative research methods (e.g., interviews, focus groups, workflow observation, synthesis) Ability to analyze and document workflows, user journeys, and experience insights Experience supporting evaluation activities such as user feedback collection, usability assessment, or user acceptance testing (UAT) Strong written and verbal communication skills, including ability to translate findings into clear, actionable insights Experience working collaboratively with cross-functional teams, including clinical, technical, and operational stakeholders Strong organizational skills with the ability to manage multiple tasks and priorities in a dynamic environment Clearance Required: Ability to obtain and maintain a Public Trust clearance or higher Preferred Skills and Experience Experience working within the Department of Veterans Affairs (VA) or federal healthcare environments Background in healthcare, clinical settings, or patient experience Experience with AI-enabled or digital health solutions (e.g., ambient scribe, clinical documentation tools) Experience facilitating workshops, stakeholder sessions, or design activities Familiarity with service design methods, journey mapping, and workflow optimization Experience supporting large-scale programs, pilots, or enterprise initiatives Certifications or training in Human-Centered Design, UX, Agile, or Project Management (e.g., PMP, IDEO HCD certification) Posted Salary Range USD $150,000.00 - USD $170,000.00 /Yr. Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here's what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.