Global Director of Operations - Reception & Conference Services

RapportSalary: $160000 - $180000 / yearRapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.Job SummaryShape the Future of Workplace Hospitality on a Global StageCompass Group, in partnership with Rapport Guest Services, is seeking an exceptional Global Director of Operations to lead and transform reception and conference services across 14 dynamic, high-profile locations worldwide.This is more than an operations role, it’s an opportunity to define what world-class hospitality looks like at scale, influence global service strategy, and leave a lasting mark on the workplace experience for thousands of guests and employees every day for one of our premier clients.If you are a visionary leader who thrives in fast-paced, client-driven environments and is passionate about delivering unforgettable service experiences, this is your platform to lead, innovate, and inspire.Location: New York City with global oversight across the United States, India, and the United KingdomLead with VisionSet and execute a bold global strategy for reception and conference services across the U.S., India, and UKElevate service delivery to a best-in-class, hospitality-led experience that sets new industry benchmarksDrive consistency while embracing regional nuances and cultural excellenceInspire High-Performing TeamsLead, coach, and empower a diverse, international team of managers and front-line professionalsBuild a culture where service excellence, innovation, and people-first leadershipDevelop future leaders and create clear pathways for growth and successionOwn The Client ExperienceAct as a trusted advisor and strategic partner to senior client stakeholdersDeliver impactful business reviews and continuously evolve services to exceed expectationsDrive Performance & GrowthOwn operational and financial performance across all locations, balancing excellence with efficiencyIdentify opportunities to enhance service, optimize costs, and expand scopePlay a key role in retention, innovation, and growth initiativesChampion InnovationIntroduce forward-thinking ideas, technology, and service enhancements that redefine guest experienceContinuously raise the bar transforming traditional reception and conference services into seamless, elevated experiencesWhy This Role Stands OutGlobal Impact: Lead operations across three countries and 14 locationsHigh Visibility: Partner with senior leadership and key clientsCareer-Defining Scope: Shape and standardize service on an international scaleInnovation-Driven: Bring new ideas to life in a forward-thinking environmentPeople-First Culture: Be part of Rapport’s renowned hospitality ethos within Compass GroupApply to Rapport today!Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/Applications are accepted on an ongoing basis.Rapport maintains a drug-free workplace.Associates In Rapport Are Offered Many Fantastic Benefits.Medical DentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Paid Parental LeavePersonal LeaveAssociates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdfReq ID: 1520850Rapport a specialized division of FLIK Hospitality Group