Engagement Lead

THE ROLE You will lead Tenarai's delivery of a global circuit ordering and carrier management engagement for a large-scale hyperscale infrastructure client. You are the primary client contact, delivery owner, and escalation authority for a team of specialists managing circuits across backbone leased line and internet access workstreams. WHAT YOU WILL DO • Own the end-to-end client relationship with senior engineering and commercial stakeholders. Maintain clear communication, delivery confidence, and trust throughout the engagement. • Drive weekly and monthly reporting cycles, translating portfolio data into clear status updates, risk assessments, and actionable recommendations. • Manage delivery accountability across the team, ensuring circuit orders, carrier escalations, and program milestones stay on track and that risks are surfaced early. • Coordinate with the client's internal teams across network engineering, data center operations, and commercial sourcing. • Manage the engagement's commercial model: the hybrid retainer and per-circuit pricing structure, SLA commitments, and proactive risk management. • Provide technical oversight across both backbone leased line and internet access workstreams, supporting design and acceptance decisions where required. • Lead active infrastructure programs including 100G backbone upgrade planning, hub expansion, and new data center build circuit design. WHAT YOU BRING Required • 12 or more years in network delivery, managed services, or telecom program management with direct client accountability. • Hands-on experience managing circuit ordering or carrier delivery programs at scale in a data center or large enterprise environment. • Technical fluency across carrier Ethernet, leased line, and DIA services. You engage credibly with engineers and can support informed delivery and acceptance decisions. • Demonstrated ability to lead cross-functional specialist teams in high-paced, delivery-focused environments. Good to Have • Prior experience in a hyperscaler or large-scale data center delivery program. • Familiarity with enterprise network delivery workflows, internal approval processes, and carrier management at a global scale.