International Customer Service Representative

Customer Service Representative, International 📍 Lima, Ohio | Full-Time | OperationsRudolph Foods is seeking a bilingual (English/Spanish) International Customer Service Representative to join our team in Lima, OH. This role serves as a key liaison between our plant and global customers, ensuring seamless order management, export compliance, and exceptional customer service.Key ResponsibilitiesManage international customer orders from entry through shipmentServe as the primary contact for global customersPrepare export documentation (B/L, invoices, certificates, etc.)Coordinate logistics with carriers, freight forwarders, and internal teamsTrack shipments and resolve issues proactivelyPartner cross-functionally with Sales, Accounting, and OperationsQualifications2–4 years of experience in customer service, logistics, or export operations preferredFluent in Spanish and English (required)Strong organizational, communication, and problem-solving skillsProficiency in Microsoft Office (Excel preferred)Experience in food manufacturing or international shipping is a plusWhy Join Rudolph Foods?At Rudolph Foods, our values—Caring, Humility, Integrity, Open & Honest Communication, Personal Responsibility, and Respect for Others—guide everything we do. We are committed to fostering an inclusive workplace while maintaining the highest standards of safety and quality.If you’re looking to grow your career in a fast-paced, global environment, we encourage you to apply.