Cobol program
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STRATRUS and Cobol programing Responsibilities To adhere to quality standards, regulatory requirements and company policies To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases To participate or contribute on EN business in creation of proposals to drive Service improvement plans. To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. To provide support for on call escalations /L3 level support and doing incident & problem management Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives. #J-18808-Ljbffr