Call Center Agent

Join Our Team at Advanced Dermatology!At Advanced Dermatology, our mission to revolutionize skin care starts by partnering with outstanding, industry-leading dermatologists. We take pride in creating environments where our physicians and providers exceland that includes having a skilled, supportive call center team to ensure every patient interaction runs smoothly. We are currently seeking Call Center Specialists with experience in patient registration and insurance verification. In this role, you'll be a key part of our front-line team, supporting a high call volume while delivering accurate data entry and exceptional service. You'll help patients navigate scheduling, insurance, and questions about our servicesall while providing a warm, professional, and seamless experience.What You'll Do:Handle a high volume of inbound and outbound patient calls with professionalism and empathyComplete patient registration, perform accurate data entry, and verify insurance informationSupport appointment scheduling and respond to practice-related inquiriesEnsure patients have a positive experience from their first call through their visitWhat We're Looking For:Experience in medical office administration, patient registration, insurance verification, or call center supportComfort working in a fast-paced, high-call-volume environmentStrong attention to detail with proven data entry accuracyExcellent communication and interpersonal skillsA team-oriented mindset and commitment to outstanding patient careWhy Join Optima?Work alongside passionate dermatologists and providers in a supportive, collaborative environmentBe part of a team that values excellence, growth, and an exceptional patient experience