Contact Center Advocate II - Radiology - Scheduling - Days

Contact Center Advocate II - Location: Detroit Campus 2799 W. Grand Blvd Detroit MI 48202 Department: Radiology - Scheduling. Schedule: Full Time 9 AM-5:30 PM M-F About the Role. We are seeking a highly motivated and customer-focused Contact Center Advocate II to join our busy call center team. Under minimal supervision, this role provides multi-channel support across all Henry Ford Health services, interacting with physicians, administrators, patients, and other stakeholders. You will serve as a welcoming front door for all callers, delivering efficient and compassionate service while managing complex inquiries across multiple locations and practice groups. Key Responsibilities. Perform all duties of a Contact Center Advocate II, with expanded scope across multiple service lines and locations. Handle inbound and outbound contacts via phone, email, chat, and other channels. Provide accurate information and support for scheduling, referrals, and general inquiries. Build loyalty by antic...Radiology, Advocate, Scheduling, Radio, Customer Service, Healthcare