Application Support Engineer
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Job Description:
- Your Primary Responsibilities
- Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents
- Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor improvements as needed
- Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
- Collaborate with internal teams to provide answers to application issues and advance to as needed
- Validate and submit responses to requests for information from ongoing audits
- Review and Implement Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed
- Identify and implement automation opportunities to reduce manual effort associated with application monitoring
- Partner with development teams to provide feedback into the design and development stages of applications
- Implement the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)
- Aligns risk and control processes into day to day responsibilities to supervise and mitigate risk; advances appropriately
- Talents Needed for Success
- Key Technologies requirement: Java/J2EE, Oracle/SQL, IBM MQ, SNOW/ITIL Process, Splunk/Autosys
- Key Platform experience: Linux/Unix, AWS, Technologies that would be advantageous to have Containers (Kubernetes/Docker), IIB, Network understanding
- Domain knowledge: Finance and Securities, is preferable
- Fosters a culture where honesty and transparency are expected.
- Know the latest on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up to date.
- Invests in effort to individually coach others.
- Build collaborative teams across the organization.
- Communicates openly keeping everyone across the organization informed.